HTC Global Services · 5 days ago
Business Systems Analyst
San Francisco, CA
Full-time
Onsite
Mid Level
3+ years expHTC Global Services is seeking a motivated and detail-oriented Business Systems Analyst to join their team. The role focuses on bridging business needs with technology solutions, requiring collaboration with various stakeholders to understand objectives and design effective systems.
Information TechnologyInsuranceSoftware
Responsibilities
Partner closely with technical product owners, IT teams, and business stakeholders to understand objectives, processes, and system needs
Lead interviews, workshops, and analysis sessions to gather and clearly document business and functional requirements
Collaborate with architects, developers, and DevOps teams to design scalable and feasible solutions that align with business goals
Evaluate existing systems, applications, and workflows to identify gaps, inefficiencies, and improvement opportunities
Create clear functional specifications, system requirements, and workflow documentation
Ensure proposed designs align with business expectations, technical standards, and long-term architecture strategies
Support project planning activities including scope definition, timelines, and resource estimation
Work closely with project managers, developers, and cross-functional teams throughout implementation
Participate in and support functional testing, regression testing, and user acceptance testing to ensure high-quality outcomes
Serve as a trusted liaison between business units and IT teams, ensuring alignment and clear communication
Provide training, documentation, and ongoing support to help end users fully leverage system capabilities
Collaborate with data and analytics teams to ensure accurate data integration and reporting
Design and maintain dashboards and reports that support operational and strategic decision-making
Define acceptance criteria for features and user stories to ensure clarity and quality
Partner with QA teams to develop test plans and validate readiness for release
Lead user acceptance testing efforts to confirm solutions meet both business and technical requirements
Coordinate product and feature releases with release management, DevOps, and support teams
Monitor performance after launch, gather feedback, and drive continuous improvements
Provide post-release support to address issues and enhance user satisfaction
Ensure business applications comply with regulatory and security standards, including SOX, PCI-DSS, and other financial regulations
Work with cybersecurity teams to address vulnerabilities and strengthen application security
Support audits, risk assessments, and disaster recovery planning for critical systems
Stay current with industry trends, emerging technologies, and best practices
Proactively identify opportunities to improve processes, systems, and overall business performance
Qualification
Required
Bachelor's degree in Information Technology, Business, or a related field
At least 3 years of experience in a Business Systems Analyst or similar role
Exposure to microservices architecture, containerization technologies such as Docker and Kubernetes, and modern cloud-native applications
Hands-on experience with tools such as Git, Jenkins, or container-based workflows
Strong analytical and problem-solving abilities with a focus on root cause analysis
Proficiency with business analysis and process modeling tools such as Visio or Lucidchart
Familiarity with project management and tracking tools including Jira, Azure DevOps, or Asana
Solid understanding of business processes and enterprise systems such as ERP and CRM platforms
Excellent communication skills with the ability to translate between technical and non-technical audiences
Strong organizational and project coordination skills
Ability to work independently while thriving in a collaborative, cross-functional environment
Adaptable and eager to learn new technologies and systems in a fast-paced setting
Preferred
Experience with low-code platforms, SQL, and data visualization tools is highly preferred
Relevant certifications such as CSPO, PSPO, or SAFe are a plus
Benefits
Group Health (Medical, Dental, and Vision)
Paid Time Off
Paid Holidays
401(k) matching
Group Life and Disability insurance
Professional Development opportunities
Wellness programs
A variety of other perks
Company
HTC Global Services
HTC Global Services Inc., is a global provider of Information Technology and Business Process Services and Solutions.
10001+ employees
H1B Sponsorship
HTC Global Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (367)
2023 (440)
2022 (314)
2021 (227)
2020 (438)
Funding
Current Stage
Late StageTotal Funding
$1.2MKey Investors
Michigan Economic Development Corporation
2024-12-10Grant· $1.2M
Leadership Team
Gunasekaran Nadar
CHIEF FINANCIAL OFFICER
Girish Arora
Vice President, Financial Services and Insurance
Recent News
Company data provided by crunchbase