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SILAC Insurance Company · 3 days ago

Customer Experience Representative

Overland Park, KS

Full-time

Onsite

Entry Level

$21.75/hr - $21.75/hr

1+ years exp

SILAC Insurance Company is one of the fastest-growing insurance companies in the nation, offering industry-leading annuity products. The Level 1 Customer Experience Representative is responsible for managing incoming service needs, providing accurate policy information, and supporting customers and agents through effective communication and problem-solving.

Financial ServicesInsuranceLife Insurance

Responsibilities

Respond to incoming calls and messages from policyholders, agents, and internal teams

Provide accurate, policy-level information in a professional and timely manner

Provide information and resources via email to agents and policyowners

Review and complete basic service requests such as address changes, annual reallocation of funds, and beneficiary updates

Ensure all requests meet internal and regulatory guidelines prior to processing

Accurately record customer interactions and transaction details in appropriate systems

Navigate multiple internal platforms to locate policy data and job aids

Partner with teammates and cross-functional departments to resolve issues

Communicate updates, escalations, and service impacts to appropriate channels

Participate in regular training and coaching sessions

Stay informed of product changes, procedural updates, and customer experience initiatives

Qualification

Customer service experienceVerbal communicationWritten communicationSystem navigationAnnuity product knowledgeCollaborationProblem-solvingAdaptability