Weis Markets · 5 days ago
Service Desk Representative
251 - Sunbury, PA
Full-time
Onsite
New Grad, Entry LevelWeis Markets is a company that values teamwork and the growth of its associates and communities. They are seeking a Service Desk Representative to provide support for the Weis Markets Enterprise, acting as a single point of contact for service requests and ensuring resolution of IT issues.
Retail
Responsibilities
Provides telephone, email, chat and portal submission support for the entire Weis Markets Enterprise
Acts as a single point of contact for all associates that need service from Functional Support Resources
Creates service tickets in Weis’ incident management system for both break fixes and ad hoc requests
Executes follow up to all open and aging tickets
Uses common troubleshooting techniques and call control to drive toward a first call resolution for the associate
Documents and records details of incidents, troubleshooting steps and results, and assigns tickets appropriately when first call resolutions cannot be attained
Seeks input from second and third level support groups, including third-party vendor partners, for incident resolution
Uses the department knowledge base repository to respond to inquiries in a consistent and accurate manner
Provides updates to associates, functional teams and/or company leaderships on status and resolution of both outstanding IT issues and equipment repair work
Verifies customer is satisfied with resolution
Qualification
Required
Demonstrates ability to work with customers and callers in a professional manner
Demonstrates ability to show troubleshooting and problem solving abilities
Demonstrates proficiency with modern desktop and / or mobile computer technologies such as Microsoft Office Products
Demonstrates a working knowledge of Information Technology (I.T.) systems, including networking, infrastructure, and communications
Demonstrates a working knowledge of Building, Facility and Equipment Maintenance infrastructure, procedure and policy
Ability to research and locate relevant information on troubleshooting, routing and escalation paths in team knowledge base and document archives
Ability to work in a stressful environment and accept deadlines with little supervision
Ability to construct meaningful sentences and has polished writing skills
Preferred
Associate's degree or higher in Information Technology, Computer Sciences, or related technology field
Experience in Facility or Building Maintenance
A Technical Certification
Experience in a call center
Experience in a Retail Grocery or consumer goods environment
Company
Weis Markets
Weis Markets is a large regional grocery chain headquartered in Sunbury, PA.
Founded in 1912
10001+ employees
H1B Sponsorship
Weis Markets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-11-21IPO
Leadership Team
Jack O'Hara
Vice President Legal Affairs and Real Estate
John Driscoll
Vice President of Store Development
Recent News
2025-12-16
2025-12-02
Morningstar.com
2025-11-05
Company data provided by crunchbase