Maximus · 21 hours ago
Bilingual Customer Service Rep
Edinburg, TX
Contract
Hybrid
New Grad, Entry Level
$15/hr - $15/hr
0+ years expMaximus is currently hiring Bilingual Customer Service Representatives to join their team. This position is responsible for supporting the Health Texas project by providing customer care and benefit enrollment services via telephone, IVR, and web-based portals.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
Track and document all inquiries using the applicable systems
Complete associated tasks according to the established guidelines
Track and document all inquiries using the applicable systems
Meet Quality Assurance (QA) and other key performance metrics
Facilitate the fulfillment of caller requests for materials via mail, email, or download
Transfer/refer consumers to appropriate entities according to the established guidelines
Escalate calls or issues to the appropriate designated staff for resolution as needed
Facilitate translation services for non-English speaking callers according to procedures
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Qualification
Required
High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
Must be fluent in English and specified secondary language
Able to demonstrate logical problem-solving skills, capacity to multi-task, and proficiency to utilize the client approach to troubleshoot
Proficient in managing repetitive and high-volume calls
Proficient typing skills
Consistently showcases a strong sense of urgency and performs well under pressure
Strong organizational and work prioritization abilities
Skilled in the use of Teams
Fundamental computer proficiency in Windows and/or Mac
Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time)
Bilingual candidates must pass a bilingual assessment
Must be able to work onsite first week of training
Must be able to complete classroom and on-the-job training with no time missed
Workspace must be quiet, free of distractions, and no background noise
Workspace must be able to hold 2 monitors, laptop, keyboard, mouse, and docking station: Maximus will provide equipment
Web camera is required for all Maximus and agency staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility
Internet must be a traditional, wired high-speed connection such as cable or fiber
Must be able disable modem firewalls to ensure proper VPN and product access
High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload
Required to connect the ethernet cable directly from the modem or router to computer
Must work and reside within Texas
Must live within 70 miles of site: Edinburg, Tx
Benefits
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package - Enjoy PTO and Holidays
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities - Participate in training programs, workshops, and conferences.
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase