Martin Transportation Systems ยท 1 day ago
IT Support Specialist
Byron Center, MI
Full-time
Onsite
Mid Level
4+ years expMartin Transportation Systems is an asset-based carrier headquartered in Byron Center, Michigan. They are seeking a user-focused and technically skilled IT Support Specialist to provide front-line technical support and assistance to resolve problems with the organization's computer networks and systems across multiple office and warehouse locations.
Transportation/Trucking/Railroad
Responsibilities
Serve as the first point of contact for technical issues from office and warehouse users
Provide Tier I/II support via phone, remote tools, and ticketing system
Resolve issues related to desktops, laptops, Microsoft 365, printers, and mobile devices
Log, track, and document all incidents and resolutions accurately
Assist the Network Engineer with basic network troubleshooting (e.g., switch port checks, VLAN updates, wireless access point visibility)
Escalate complex network or infrastructure issues as appropriate
Help maintain IT documentation and network diagrams as needed
Collaborate with a small IT team to provide reliable technological support across the organization
Participate in a scheduled on-call rotation for after-hours and weekend emergency support
Provide guidance and basic training to end users on IT tools and systems
Perform other duties as required to support IT operations and team objectives
Qualification
Required
24 years of IT support experience in a helpdesk or desktop support role
Ability to participate in a scheduled on-call rotation for after-hours and weekend emergency support
Solid understanding of Windows 10/11, Microsoft 365, Active Directory, and remote support tools (e.g., TeamViewer, ScreenConnect)
Basic networking knowledge (TCP/IP, DHCP, DNS, VLANs, switches, wireless troubleshooting)
Strong communication and interpersonal skills; ability to support users at all levels
Self-starter with the ability to manage multiple priorities and work independently or within a team
Valid driver's license and ability to travel minimally if needed (e.g., for special deployments or hardware swaps)
Preferred
Experience with PC imaging and deployment tools (e.g., MDT, Clonezilla)
Familiarity with mobile device management (MDM) platforms; Samsung Knox
Exposure to inventory or asset tracking systems
CompTIA A+, Network+, or similar
Microsoft 365 or Azure Fundamentals
ITIL Foundation
Benefits
Medical, dental & vision benefits (1st of the month after 60-days of employment)
401k with 25% company match (1st of the month after 6-months of employment)
PTO and Holiday Pay
Company
Martin Transportation Systems
Martin Transportation Systems (MTS) was founded in 1978 by Minnie Martin in the heart of General Motors, Flint Michigan.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase