This job has closed.

Lobel Financial · 1 day ago

PC Technician / Helpdesk

Buena Park, CA

Contract

Onsite

Entry, Mid Level

2+ years exp

Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. They are seeking a friendly and personable PC Technician/Helpdesk to support 300+ users, both onsite and remote, at their corporate office in Anaheim, CA.

Financial ServicesInsurance

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Minimum 2+ years IT support experience in Helpdesk/Technical support environment

Experience with PC hardware including setups, repairs, upgrades, reinstallation of Windows PC's (Dell/HP PC experience preferred)

Experience with Active Directory, Group Policies, enable, disable, unlock accounts, reset passwords, join PC's to domain

Scanning/cleanup of viruses, spyware and malware

Basic networking experience with DHCP, DNS, and using tools like "ping" to troubleshoot basic connectivity problems

Ability to install and support Microsoft 365 suite of apps

End-user software applications (off-the-shelf and proprietary)

Ability to troubleshoot basic network printer issues

Great customer service skills over the phone

Great verbal and written English communication skills

Desire to be helpful at all times to end-users and other IT staff

Above average multi-tasking skills and abilities

Neat in physical and dress appearance

Maintain professionalism at all times even if the end-user doesn't

Excellent troubleshooting and problem solving skills and abilities

Experience with creating and deploying PC images (Acronis, Ghost, etc)

Experience with remote support software (Screen Connect, RDP, VNC)

Experience with Helpdesk ticket tracking systems (Spiceworks, etc)

Ability to lift/move 50 pounds such as computers, printers, fax machines

Ability to follow-through and create/maintain how-to documentation and for common issues/resolutions

Ability to research issues, access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution

Experience with email support for Smartphones (Android/IPhone/Blackberry) a plus

Experience with supporting iPads & Mac is a plus

Qualification

IT support experiencePC hardware supportActive DirectoryMicrosoft 365 supportBasic networkingTroubleshooting skillsCustomer service skillsMulti-tasking skillsProfessional appearanceRemote support softwareHelpdesk ticket systemsEmail support for SmartphonesSupport for iPads & MacWindows recovery methodsMicrosoft certificationsVerbal communicationWritten communicationDocumentation skills

Required