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Capital Rx · 1 day ago

IT Help Desk Technician (Remote)

United States

Full-time

Remote

Entry Level

$24/hr - $28/hr

2+ years exp

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. The IT Help Desk Technician will assist in managing the ticketing system, MDM software, and AWS platform while overseeing onboarding and offboarding IT activities related to employee profiles.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Research end user issues independently, when needed, and document/develop a solution per company standards

Develop additional MDM automation to facilitate user onboarding

Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software

Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business

Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc

Create Exchange rules to address spam/phishing emails as needed

Collaborate with the IT Engineering team to drive systemic improvements to email filtering system

Promptly respond to user requests via ticketing system/phone calls/IM

Assist users with access/system issues

Write and update documentation for user reference

Help build and establish procedures for newly established team

Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows)

Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance

Qualification

Help Desk experienceMac hardware/OSX supportJira Service DeskOffice 365 suiteMDM softwareCustomer-oriented approachRemote user support

Required

2+ Years experience in a Help Desk role (preferably in a medium or larger company)

A customer-oriented approach to problem resolution

Experience supporting Mac hardware/OSX in a Help Desk environment

Experience supporting remote users in a distributed environment

Experience with Jira Service desk or a similar ticketing system

Experience with Office 365 suite

Company

Capital Rx

Capital Rx is now Judi Health! Navigate to our new page here: https://www.linkedin.com/company/judi-health

Founded in 2017

New York, NY, US

501-1000 employees

https://www.judi.health/about/careers

H1B Sponsorship

Capital Rx has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (2)

2023 (1)

2022 (1)

2021 (5)