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Nice-Pak Products, Inc. · 13 hours ago

Sales Support Specialist (Customer Support)

St Louis, MO

Full-time

Onsite

Entry Level

1+ years exp

Nice-Pak Products, Inc. is seeking a Sales Support Specialist to enhance the effectiveness of their sales account managers. This role involves coordinating pre-sale activities, managing multiple accounts, and ensuring exceptional customer service while supporting the sales team in a fast-paced environment.

Consumer GoodsManufacturing

Responsibilities

Build and maintain strong relationships with Customer accounts by being the passionate and flexible first point of contact

Act as a Customer advocate internally to develop business growth

Builds productive cross functional relationships with Account Management and internal staff

Manages multiple accounts, tasks, and projects in an extremely fast paced environment

Ensures on time completion of all projects and tasks with a passion for accuracy, responsiveness, and Customer focus (internal or external)

Supports all aspects of internal and external account coordination and communication

Ensures all sales meetings are appropriately supported and planned for seamless execution

Activities include Conducting internal sales planning meetings, generation and consolidation of sales materials, coordination of pricing

Coordinates cross functionally to prepare samples and mockups to our 100% first time right quality expectation against customer required timelines

Works closely with the Graphics team and our customers to ensure artwork is processed to achieve customer expectations for new products and conversions

Manage risks associated with all projects and tasks – ability to elevate risks through the appropriate channel

Understands and complies with all unique customer-specific requirements for assigned accounts

Provides support to coordination of customer trade shows and special events

Provides retail shopping support and completes retail pricing surveys as designated by the Director Customer Business

Coordinates cross-functionally to complete all administrative tasks for the Sales Operations team including but not limited to completion of the following forms: NBA’s, Price Quotes, Sample Requests, Conversion Forms, and Customer Specific forms

Coordinates cross-functionally to complete all administrative tasks to complete Customer item setup requirements

Inter-department and inter-company communication flow/follow up, as designated by the specific project/Customer requirements. Maintains strong line of communication with Sales team

Coordinates customer product testing processes and ensures compliance

Completes all Customer specific system setup, as required and ensures compliance

Provides administrative support, as designated by the Director Customer Business

Manages time and priorities accordingly with the organization and accounts needs

Ensures the relationship and communication with the customer is smooth effective and realistic given CP2 and customer expectations

Updating/managing vendor portals to support new item and conversion launches

Self-Starter mentality that is adaptable to changes/influx of heavy workloads