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LifeMoves · 17 hours ago

Program Aide

Redwood City, CA

Full-time

Onsite

Entry Level

2+ years exp

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley. The Program Aide plays a crucial role in supporting clients and ensuring a safe and welcoming environment while assisting with daily operations and crisis response.

FamilyNon ProfitResidential

Responsibilities

Provide calm and supportive crisis response, connecting clients to appropriate resources as needed

Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with professionalism, compassion, and radical hospitality

Monitor site safety through regular rounds and camera observation, maintaining a clean, safe, and welcoming environment

Report maintenance or pest issues promptly and assist with pest control by preparing spaces and maintaining cleanliness

Manage facility meals, supplies, and donations, ensuring proper inventory and organized storage

Support team collaboration by creating reports, updating shift logs, and participating in meetings

Maintain high ethical standards, including confidentiality, professional boundaries, and fostering a supportive environment

Fully participate in all required trainings, completing them by deadlines, engaging actively, and applying learning to daily work

Complete first 90-day trainings including CPR, Mental Health First Aid (MHFA), Nonviolent Crisis Intervention, HMIS, and internal database systems

Complete additional required online trainings through Relias on trauma-informed care, homelessness, mental health, substance use, crisis intervention, professional boundaries, LGBTQ+ affirming services, privacy/confidentiality, and abuse prevention/reporting

Attend continuing education opportunities to grow expertise and uphold agency standards

Perform other duties as assigned to support program, department, and organizational needs

Coordinate, conduct, and train staff on client referrals, welcomes, move-ins, transitions, and move-outs, ensuring positive client experiences and accurate documentation

Take initiative to observe site operations, provide timely updates, and communicate effectively with the team, especially when supervisors are off-site

Qualification

Crisis responseCase managementCommunity resourcesMicrosoft SuiteGoogle SuiteEmpathyProfessionalismOrganizationCommunicationTeam collaboration

Required

Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes

Demonstrates empathy, professionalism, and respect for all individuals

Remains calm and supportive in stressful situations and uses de-escalation skills

Maintains clear, accurate, and organized documentation

Detail-oriented, organized, and proactive in managing tasks

Actively advocates for clients in accessing benefits and navigating systems

Connects clients to housing, employment, health, and social services using community resources

Uses analytical skills to research, track, and resolve client needs

Builds and maintains collaborative relationships with community organizations and service providers

Communicates effectively with clients, colleagues, and community partners

Focused on strengthening client support networks and overall outcomes

Understands job duties and performs tasks with accuracy

Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities