Aventiv Technologies · 1 day ago
Customer Service Representative I
Plano, Texas, United States
Full-time
Onsite
New Grad, Entry Level
$15/hr - $17/hr
0+ years expAventiv Technologies is a company focused on providing quality customer service across various platforms. The Customer Service Representative I role involves assisting customers via phone, chat, and email, maintaining customer accounts, and addressing inquiries and complaints in a timely manner.
Information TechnologyMedia and EntertainmentSoftware
Responsibilities
Provide quality customer service via phone, chat, and email while utilizing exceptional communication skills
Open trouble tickets for specific customer issues
Explain product options and related charges clearly and concisely
Navigate through appropriate customer service systems and tools in a timely manner while servicing the customer. (CRM application) primary tool
Take customer payments or offer other payment options for the customer
Use existing procedures to solve routine or standard problems; receive instruction, guidance and direction from others as needed
Maintain quality scores and call center metrics
Promote self-service tools such as IVR and Web
Inform customers of promotions and new or upgraded products
Quotes rates and encourage customers to utilize prepay options
Responsible for providing detailed initial troubleshooting and problem resolution on basic features & functionality for SVC, Tablet, and E-messaging
Assist with questions during the Nesting stages of the training process or as needed
Access to additional programs/platforms which may include S-Gate
Performs other related duties and responsibilities as required or assigned
Qualification
Required
High school diploma or GED
At least 3 months of previous call center and/or customer service experience
Ability to read and comprehend simple instructions and short correspondence
Ability to write straightforward explanations of trouble tickets submitted
Ability to ask effective questions and present information clearly and concisely
Ability to clearly communicate with customers, both verbally and written
Able to handle sensitive and emotional calls that require empathetic responses
Adaptable to unforeseen situations, fast paced environment, and keeping the focus on the customer
Ability to communicate and respond to customers while keying information into system
Ability to navigate multiple applications in several environments
Ability to follow a set schedule, including taking timely lunches and breaks
Must have access to high-speed internet for remote connectivity to Securus network when applicable
Preferred
3 years of customer service experience with at least 2+ years call center environment
Benefits
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits
Company
Aventiv Technologies
Aventiv is a diversified technology company that provides innovative solutions to customers in the corrections and government sectors.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-28Debt Financing
Leadership Team
Stephanie Anderson
CHRO
Recent News
Company data provided by crunchbase