Manpower San Diego · 21 hours ago
Service & Support Contract Analyst
United States
Full-time, Contract
Remote
Entry, Mid Level
$25/hr - $40/hr
2+ years expManpower San Diego is seeking a Service & Support Contract Analyst to evaluate and respond to customer contract redlines. The role involves collaborating with various departments to ensure compliance and operational effectiveness while addressing customer needs and maintaining service quality.
Staffing & Recruiting
Responsibilities
Evaluating and responding to customer contract redlines related to service terms, SLAs, warranties, and support obligations
Partnering closely with Contracts, Sales, and Service Operations to interpret risk, propose compliant alternatives, and craft clear, timely responses that protect the company while meeting customer requirements or requests
Maintaining redline response repository and ensuring alignment with policy, regulatory standards and ability to operationalize requests
Reviewing the customer’s products to determine eligibility to renew contracts with a new support agreement
Reviewing product eligibility across multiple solutions by reviewing review versions, configurations, and product lifecycle status
Validating serials/SKUs, assessing compatibility with service delivery capabilities, identifying gaps (e.g., end-of-support units, third‑party devices, or non-standard configurations), and recommending any available remediation paths such as upgrades, substitutions, time and material or tailored support exceptions
Providing final review in a clear output for accurate quoting, entitlement setup, and ongoing service execution
Qualification
Required
Bachelor's degree required
Minimum 2 years experience with commercial contracting or other service and support relevant experience
A strong focus on detail and accuracy of work
Ability to prioritize multiple tasks efficiently
Excellent organizational, written, communication, and interpersonal skills
Individual must be comfortable in a fast-paced environment; be a team player and results oriented
Proficient in Excel, SAP, Salesforce and Power BI
Ability to perform multiple tasks simultaneously and prioritize workload with minimum supervision
Advanced technical skills especially in Microsoft O365 including Word, Excel, PowerPoint and Vision
Experience in SAP and SF.com a plus
Experience with Microsoft Office 365 Suite of products including Power BI and PowerApps
Good written and verbal communication skills and interpersonal relationship skills
Preferred
Data driven, Strong proficiency in Excel, Power BI and creating dashboards
Independent learner
Focused on driving results and outcomes
Some understanding of supply chain and procurement strategies
Company
Manpower San Diego
Actively involved in public policy, workplace issues, and economic development.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase