Visium Resources, Inc. ยท 1 day ago
Service Desk Technician
Sanford, FL
Contract
Onsite
Entry Level
2+ years expVisium Resources, Inc. is seeking a Service Desk Technician to support technology services and repairs. The role involves managing customer requests, providing technical support for various operating systems, and ensuring excellent customer service while maintaining accurate documentation and inventory records.
Human ResourcesProfessional ServicesStaffing Agency
Hiring Manager
Rochelle Posser
Responsibilities
Effectively prioritize and manage multiple incidents and requests as assigned
Working to answer, evaluate, and prioritize incoming telephone, work orders, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Provide security access privileges to the appropriate staff, with high level understanding of group policies
Responsible for configuring, installing, and repairing computer endpoints while consistently following up with users to ensure proper function, for both internal and external customers
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Document issues and resolutions properly for record keeping and posterity
Support, manage, deploy policies/apps and maintain the recommended configuration of all mobile devices; this includes, but is not limited provisioning, securing, upgrading mobile OS and creating MDM policies & groups for device management
Develop and maintain installation, operations, and configuration procedures
Perform daily system monitoring, verifying the integrity and availability of all hardware and software
Install computer and endpoint Windows updates, software updates, firmware
Manage multiple incidents and requests as assigned, and monitor ticket workflows in accordance to SLAs
Must be familiar with industry standard ticketing systems
Advise management on situations that may require additional client support or escalation
Communicates to customers on the status of requests and incidents while consistently providing excellent customer service
Contribute to developing training materials and procedures in the proper use of technology equipment along with participating in training end users
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
Monitor ticket workflows in accordance to SLAs
Support, manage, optimize, and maintain the configuration and installation of all desktop, laptops, and mobile devices to include, but not limited to, patching, configuring, upgrading hardware or software
Provide technical support to staff utilizing Mac OS, Windows, and Office based workstations
Provide technical support after normal business hours on an on-call rotation or whenever necessary
Maintain accurate inventory, asset information and various other asset records in accordance with department policy and procedures
Qualification
Required
Associate degree in Computer Technology or two (2) year progressively responsible experience in the computer support field
A comparable amount of education, training, or experience may be substituted for the minimum qualifications
Windows Operating Systems
Apple iOS
Microsoft Office 365 Administration
Microsoft System Center Configuration Manager
Printer Network Connectivity Deployment
Service Desk Plus (or other ticketing system experience)
Documentation & Records Management (Knowledge base contribution)
Enhanced Customer Service Enrichment Efforts, and Effective De-escalation Experience
Must also possess and maintain a valid Florida Driver's License including the ability to travel within the local area
Must possess excellent oral and written communication skills and be able to organize and prioritize tasks successfully
Ability to communicate effectively with other team members, customers, citizens, & executive leadership
Work requires a high degree of teamwork, coordination with customer departments, independent judgment, initiative, and a positive attitude
Ability to evaluate situations and exercise good judgment in making decisions
Ability to work independently, maintain accurate and detailed records and organize and assemble data to obtain desired output
Experience with the methods, tools, and techniques applied to diverse IT Support in multi-platform networked environments
Ability to evaluate, diagnose and develop solutions to potential and real operational and system deficiencies to ensure continued and non-disrupted service to system users
In depth knowledge of personal computers, operating systems, Office Suite, and use of general business applications
Ability to establish and maintain effective working relationships with staff at all levels of the organization
Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs
Preferred
Microsoft and CompTIA certifications preferred
Company
Visium Resources, Inc.
Visium Resources, Inc.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase