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mPulse · 2 weeks ago

Billing Operations Support Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

mPulse is a company focused on enhancing financial performance and client satisfaction through billing operations. The Billing Operations Support Specialist plays a vital role in ensuring accurate billing processes, data integrity, and collaboration with cross-functional teams to resolve billing inquiries.

AnalyticsHealth CaremHealthMobile

Responsibilities

Assist in preparing, reviewing, and distributing customer invoices in alignment with contract terms

Maintain billing data within ERP or billing systems including customer setup and pricing updates

Support recurring billing cycles by validating data and identifying discrepancies prior to invoicing

Upload invoices to customer portals and ensure delivery based on client requirements

Assist in monitoring accounts receivable aging and following up with customers regarding outstanding balances

Support cash application efforts by reconciling payments to invoices and researching discrepancies

Respond to internal and external billing inquiries promptly and professionally

Collaborate with Sales, Customer Success, and Finance to resolve billing discrepancies and ensure data integrity

Assist with maintaining documentation for billing processes and internal work instructions

Support Finance team during month-end close, audit activities, and reporting needs

Other duties as assigned

Qualification

Billing experienceERP proficiencyMicrosoft ExcelAttention to detailCommunication skills

Required

1–3 years of billing, accounts receivable, or financial administrative support experience

Strong attention to detail with excellent organizational and time-management skills

Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Strong written and verbal communication skills with a customer-first mindset

Proficiency in Microsoft Excel and office productivity applications

High school diploma or equivalent required

Must be authorized to work in the United States

Ability to sit or stand for extended periods and lift up to 10 pounds

Preferred

Proficiency with ERP or billing platforms such as NetSuite, Sage Intacct, or QuickBooks

Associate or Bachelor's degree

Company

mPulse

mPulse, a leading Health Experience and Insights company, is transforming consumer experiences to deliver better, more equitable health outcomes.By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem.

Founded in 2014

Encino, California, USA

501-1000 employees