Application Support Engineer jobs in United States
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Daybreak · 10 hours ago

Application Support Engineer

positionLA Metro Area
timeFull-time
remoteOnsite
seniorityMid Level
money$85K/yr - $101K/yr
date3+ years exp

Daybreak is seeking an Application Support Engineer to partner closely with Product and Engineering teams to troubleshoot and resolve complex application, data, and integration issues. This role involves investigating systemic root causes, proposing long-term fixes, and improving platform reliability and usability as the business grows.

Medical Device

Responsibilities

Investigate and resolve application issues related to:
End-user (customer) bugs and outages
Internal employee access, permissions, and licensing across digital platforms
API integrations, event replays, and data synchronization issues
Review and analyze application logs, alerts, and errors using tools such as Sentry.io and Salesforce.com
Troubleshoot web applications across the full stack (frontend, backend, APIs, and integrations)
Provide hands-on support for data integrity and system accuracy, including:
Record corrections and data cleanup
Duplicate detection and resolution
Integration troubleshooting and correction
Support and administer business systems including Salesforce, with exposure to Shopify and Office 365 preferred
Assist internal teams with reporting, data access, and system usage issues
Partner with Product and Engineering to:
Triage and prioritize issues
Reproduce bugs and provide detailed technical context
Validate fixes and releases
Act as a technical liaison for non-technical stakeholders, translating issues into actionable engineering requirements
Identify patterns in recurring issues and propose systemic solutions to improve platform stability
Contribute to documentation, runbooks, and operational best practices
Recommend process, tooling, and architectural improvements to support scale
Help improve monitoring, alerting, and incident response workflows

Qualification

Application SupportTroubleshooting web applicationsSalesforceREST APIsData flowsIntegrationsSaaS application architectureRoot-cause analysisShopifyOffice 365SQLCommunication skillsCross-functional collaboration

Required

3+ years of experience in Application Support, Technical Support, Systems Engineering, or a similar role
Strong experience troubleshooting web applications and APIs
Hands-on experience reviewing logs, errors, and alerts (e.g., Sentry, Datadog, Splunk, Salesforce logs)
Experience supporting Salesforce (permissions, data, integrations, troubleshooting)
Solid understanding of REST APIs and webhooks
Solid understanding of data flows and integrations
Solid understanding of SaaS application architecture
Ability to perform structured root-cause analysis and clearly document findings
Strong communication skills and comfort working cross-functionally

Preferred

Experience with Shopify or other e-commerce platforms
Experience administering Office 365 (users, permissions, licensing)
Familiarity with SQL or data querying tools
Experience working in a high-growth or startup environment
Exposure to incident management, on-call rotations, or production support

Company

Daybreak

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Daybreak offers the only fully at-home sleep apnea solution — from testing to treatment.
dateFounded in 2022
location
Los Angeles, California, US
people-size51-200 employees
web-link
https://thedaybreak.com

Funding

Current Stage
Growth Stage

Recent News

PRWeb
Health-E Commerce® announces telehealth collaboration with Daybreak, making CPAP alternatives accessible on FSA Store®, HSA Store®
2025-04-03
PR Newswire
Synchrony's CareCredit and Daybreak Partner to Provide Better Sleep for Americans
2024-12-03
Company data provided by crunchbase