INSPYR Solutions · 10 hours ago
Level 1 Application Support Analyst
Houston, TX
Contract
Onsite
Entry Level
1+ years expINSPYR Solutions is a leading expert in delivering flexible technology and talent solutions. They are seeking a Level 1 Application Support Analyst to provide first-line support for custom IT Business applications, handling requests from both internal and external customers, and collaborating with offshore development teams to ensure timely issue resolution.
Information TechnologyProfessional ServicesStaffing Agency
No H1B
Responsibilities
Serve as the initial point of contact for support requests via phone, email, or ticketing system
Accurately log and categorize all incoming requests in the support system
Perform initial triage to determine severity, priority, and type of issue (bug, enhancement, or general inquiry)
Escalate complex issues to Level 2/Level 3 teams and provide all necessary details for resolution
Communicate professionally and promptly with customers to acknowledge receipt of requests and provide status updates
Collaborate with offshore development teams to ensure timely resolution of issues
Maintain detailed documentation of support activities, resolutions, and follow-ups
Identify recurring issues and recommend process improvements or knowledge base updates
Ensure compliance with established SLAs and support procedures
Qualification
Required
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred
1-3 years of experience in application support or help desk environment
Strong verbal and written communication skills with a professional demeanor
Technical aptitude and ability to learn application functionality quickly
Proficiency in using ticketing systems and support tools
Excellent attention to detail and organizational skills
Ability to work independently and collaborate effectively with remote teams
Preferred
Familiarity with software development lifecycle (SDLC) and issue tracking tools (e.g., Azure DevOps, JIRA)
Familiarity with SQL DB and SQL query
Experience supporting web-based applications
Knowledge of basic troubleshooting techniques for application and user issues
Exposure to Agile/Scrum methodologies
Experience in Oil and Gas industry applications is a plus
Benefits
Comprehensive medical benefits
Competitive pay
401(k) retirement plan
Company
INSPYR Solutions
INSPYR Solutions is a information technology staffing service providers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Straus
Executive Vice President & Chief Financial Officer
Michelle Wren
Chief Operating Officer
Recent News
2025-09-12
Company data provided by crunchbase