Help Desk Technician (Tier 2) jobs in United States
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VanderHouwen · 21 hours ago

Help Desk Technician (Tier 2)

positionTualatin, OR
timeFull-time
remoteHybrid
seniorityMid Level
money$28/hr - $28/hr
date3+ years exp

VanderHouwen is dedicated to providing innovative rehabilitation services and empowering patients in their recovery journey. They are seeking a Help Desk Technician (Tier 2) to deliver hands-on and remote technical support in a multi-site environment, focusing on customer service and efficient issue resolution.

ConsultingRecruitingStaffing Agency
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Growth Opportunities
Hiring Manager
Jeremy Jacob
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Responsibilities

Provide Tier 2 technical support through a combination of onsite hardware assistance and remote help desk support
Troubleshoot and resolve issues related to desktops, laptops, mobile devices, peripherals, operating systems, and VoIP phone systems
Administer user accounts, access, and permissions using Active Directory and related tools
Manage and resolve tickets within a ticketing system, prioritizing issues in a high-volume support environment
Support device deployment, configuration, and maintenance, including Windows devices and iOS devices using MDM solutions
Perform hardware setup, repairs, replacements, and inventory tracking across multiple locations
Assist with VoIP phone support and user setup, including call routing and basic troubleshooting
Maintain accurate documentation and contribute to knowledge base articles using internal documentation tools
Communicate system status, outages, and maintenance activities to internal stakeholders
Collaborate with IT leadership and other technical teams on system changes, escalations, and ongoing improvements
Participate in a rotating schedule to support users in the Mountain Time zone, including early morning start times as required

Qualification

Technical support experienceTroubleshooting skillsActive Directory managementTicketing systems experienceVoIP phone systemsWindows device supportIOS device supportCustomer service skillsDocumentation platformsCollaboration skills

Required

3–4 years of experience in a Help Desk, Desktop Support, or similar technical support role
Strong troubleshooting skills across hardware, software, operating systems, and network-related issues
Experience working with ticketing systems in a high-volume support environment
Hands-on experience with Active Directory user and account management
Familiarity with VoIP phone systems; RingCentral experience is a strong plus
Experience supporting Windows devices using SCCM and iOS devices using Jamf Pro or similar MDM tools
Experience setting up and supporting iPads and mobile devices in a managed environment
Comfort working with documentation platforms and knowledge bases such as Confluence
Strong customer service skills with the ability to support non-technical users professionally and patiently
Ability to work independently while collaborating effectively with cross-functional teams
Flexibility to work a rotating schedule, including early start times, to support users across time zones

Company

VanderHouwen

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VanderHouwen is a premier staffing provider of technology, engineering, finance and accounting professionals.
dateFounded in 1987
location
Portland, Oregon, USA
people-size201-500 employees
web-link
https://www.vanderhouwen.com

Funding

Current Stage
Growth Stage

Leadership Team

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Kathy VanderHouwen
Founder, CEO, and Owner
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Company data provided by crunchbase