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YesCare · 4 days ago

IT Service Desk Tech

Brentwood, TN

Full-time

Onsite

Mid Level

3+ years exp

YesCare is a pioneer in correctional healthcare services, committed to innovation and compassionate care. The IT Service Desk Tech role involves providing technical support to end users, troubleshooting hardware and software issues, and maintaining IT inventory and performance statistics.

Health CareHospitalMedicalPsychologyWellness

Responsibilities

Work with end users to identify and deliver required PC service levels. Liaise with, and assist in providing training and support to, end users and staff on computer operation and other issues. Receive and respond Level II Help Desk calls, pages, and/or e-mails regarding PC and/or hardware problems

Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Install, configure, test, maintain, monitor and troubleshoot associated end user workstation software and networking software products. Construct, install and test customized configurations based on various platforms and operating systems

Perform on-site analysis, diagnosis and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed

Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. Accurately document instances of hardware failure, repair, installation, and removal

Monitor and test PC performance and provide PC performance statistics and reports. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance

Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase. Write technical specifications for purchase of PCs, networking hardware and related products. Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs

Support development and implementation of new computer projects and new hardware installations. Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations

Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans. Assist in completion of special projects on an as needed basis within the IT Department

Other duties as assigned

Qualification

Desktop SupportHelp Desk call trackingWindows XP/7A+ certificationMCP certificationMCSE certificationTechnical documentationProblem-solvingCommunication skills