SustainableHR PEO & Recruiting · 1 day ago
Operations Manager
Madison, WI
Full-time
Onsite
Mid, Senior Level
$95K/yr - $110K/yrSustainableHR PEO & Recruiting is seeking an Operations Manager to enhance operational execution and leadership alignment within their property management portfolio. This role involves providing oversight and support to property management and maintenance teams, ensuring compliance with established procedures while driving accountability and continuous improvement.
EmploymentHuman ResourcesStaffing Agency
Hiring Manager
Rachel L.
Responsibilities
Monitor and measure productivity and performance across property management teams
Provide oversight of daily operations across assigned portfolios
Drive accountability for tenant retention, rental performance, and cost control
Review daily operational notes, providing feedback and follow-up
Conduct weekly one-on-one meetings with Property Managers
Prepare agendas and materials for owner and senior leadership meetings
Deliver owner reports and operational updates
Audit operational reports to ensure consistent execution
Support collaboration between office staff and maintenance teams
Enforce leadership standards and company culture
Attend on-site meetings to monitor engagement and performance
Audit vacant units to ensure lease readiness
Oversee and audit property management software usage to ensure SOP compliance
Continuously enhance systems and workflows to improve operational efficiency
Audit rent collection, concessions, evictions, judgments, and bad debt
Review approved applications and leases prior to executive approval
Audit security deposit forfeitures prior to accounting processing
Maintain, update, and create SOP documentation
Conduct regular meetings with third-party management partners
Review leasing activity, tenant retention, market conditions, and operations
Audit leasing trackers and reporting tools
Perform independent market comparisons (“shop the comp”)
Support annual market rate reviews, research, and owner approval processes
Provide general oversight of operational and maintenance performance
Monitor efficiency and productivity of maintenance teams
Oversee work orders, unit turns, and preventative maintenance execution
Audit maintenance tracking systems and inventory controls
Identify potential unit upgrades and renovation opportunities
Conduct property inspections for appearance and preventative maintenance
Support facilities leadership with capital improvement initiatives
Oversee and audit vendor contracts and service performance
Manage and supervise IT operations
Identify and implement technology solutions that improve efficiency
Support staff training on business systems and tools
Enforce technology-related SOPs and accountability
Oversee vendor audits and cost controls related to systems
Continuously evaluate systems to better align with organizational priorities
Oversee commercial leasing portfolios
Review and manage commercial lease agreements
Track lease terms, renewals, and amendments
Monitor commercial market conditions
Manage broker relationships
Address commercial tenant concerns
Ensure all agreements align with market standards and legal requirements
Oversee portfolio marketing to ensure alignment with SOPs and branding standards
Implement marketing strategies as directed by executive leadership
Manage advertising vendors and campaign execution
Audit market and competitive reporting to inform pricing and positioning
Ensure advertising standards reflect urgency, visibility, and quality
Train Property Managers on portfolio branding, demographics, and marketing strategies
Monitor and respond to online reviews and social media feedback
Drive financial performance through income growth, expense control, and asset care
Collaborate with Finance & Accounting on budgets and financial goals
Support Property Managers in managing budgets and financial targets
Provide quarterly financial performance reporting
Audit bad debt and collections
Develop pricing strategies based on market data and occupancy trends
Maintain competitive renewal rates and occupancy
Control costs by actively managing controllable expenses
Ensure compliance with SOPs and leadership directives
Provide staffing insights and recommendations to senior leadership
Train and develop team members for growth and efficiency
Partner with HR on hiring, onboarding, and performance evaluation
Support company-wide training initiatives
Manage and develop Property Managers
Ensure adequate staffing coverage across portfolios and support roles
Audit and oversee documentation related to employee corrective actions
Collaborate with HR prior to disciplinary actions
Deliver corrective action when required
Maintain working knowledge of payroll processes and provide coverage as needed
Ensure policies and procedures comply with all applicable laws
Support ongoing updates to employee handbook and HR policies
Qualification
Required
Experience in property management or a related field
Strong leadership and team management skills
Ability to implement and enforce standard operating procedures (SOPs)
Excellent communication and interpersonal skills
Proficiency in financial performance management and budgeting
Experience with commercial leasing and tenant relations
Knowledge of maintenance operations and vendor management
Ability to analyze market conditions and performance metrics
Experience with business systems and technology solutions
Strong organizational and time management skills
Ability to drive accountability and continuous improvement
Experience in training and developing team members
Knowledge of human resources processes and compliance
Ability to collaborate with senior leadership and cross-functional teams
Company
SustainableHR PEO & Recruiting
At SustainableHR PEO & Recruiting, we’re your full-service HR partner, offering PEO, ASO, and HRO services alongside comprehensive recruitment and staffing solutions.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Brand, CPA
Partner
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