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Surmodics, Inc. · 1 day ago

Customer Service Representative

Eden Prairie, MN

Full-time

Onsite

Entry Level

$56K/yr - $78K/yr

2+ years exp

Surmodics, Inc. is pursuing highly differentiated medical devices to address unmet clinical needs. The Customer Service Representative is responsible for providing superior customer service and coordinating order fulfillment efforts to meet delivery dates for IVD customers.

BiotechnologyChemicalHealth CareManufacturingMedical Device

Responsibilities

Executing the quote generation and approval process in the CRM system

Maintain accurate and current pricing records in the ERP system

Ensure that all customer requirements are documented and followed for new orders

Generating all order and shipping related documentation

Processing customer orders after verifying pricing, following customer requirements and product allocation

Triaging stock out situations and/or executing the custom product order fulfillment process

Maintaining and augmenting the CRM as new customer demographic information becomes available

Prompt documentation of errors, customer feedback and returns

Answering inbound phone calls

Develop and standardize sales and order fulfillment processes that are in alignment within the business unit goals

May work on ERP, CRM and E-Commerce system improvement initiatives

Qualification

Customer ServiceOrder FulfillmentCRM SystemERP SystemInterpersonal SkillsOrganizational SkillsCommunication SkillsAttention to Detail

Required

2+ years' experience in a customer facing environment and/or a bachelor's degree in business administration/marketing

Ability to provide superior customer service

Task oriented and embodies a sense of urgency in daily work with high attention to detail

Excellent organizational skills to manage the order process from placement to shipment

Excellent interpersonal skills while working with internal & external customers to ensure execution of the order fulfillment process

Excellent verbal (telephone) and written (email) communication skills

Benefits

Bonus program

401(k) with employer match

Tuition reimbursement

Student debt repayment program

Company

Surmodics, Inc.

Surmodics is the global leader in surface modification technologies for intravascular medical devices and a leading provider of chemical components for in vitro diagnostic (IVD) immunoassay tests and microarrays.

Founded in 1979

Eden Prairie, Minnesota, USA

201-500 employees