Liquidity Services · 20 hours ago
Client Help Desk Representative
United States
Full-time
Remote
Mid Level
$17.60/hr - $21.20/hr
4+ years expLiquidity Services operates the leading online auction marketplace for government entities, and they are seeking a Client Help Desk Representative to provide exceptional support. This role involves assisting clients with inquiries, troubleshooting IT issues, and collaborating with internal teams to ensure operational efficiency.
LogisticsOnline AuctionsSupply Chain Management
Responsibilities
Act as a vital bridge between our internal departments, Client Account Managers and our valued clients, ensuring smooth communication and effective problem-solving
Provide expert-level Client Help Desk support to Liquidity Services’ clients and internal users via telephone, email, and chat
Collaborate with Client Account Managers to assist with client issues, internal processes, and procedures
Manage high-volume data entry and project-related inquiries as requested
Conduct web training sessions for clients to support the Client Account Manager Team
Implement UAT for new and updated internal software applications
Responsible for troubleshooting a wide range of IT-related issues
Collaborate with internal teams to resolve issues and ensure operational efficiency
Assist the Senior Manager of Client Services with special projects
Represent Liquidity Services to government and public sector entities in a positive and professional manner
Monitor all GovDeals auction listings to ensure compliance with high-quality standards and best auction practices
On occasion, deliver onsite and field services to clients across the United States, including cataloging, gathering descriptions, and photographing assets in various locations, both indoor and outdoor, under diverse weather conditions
Qualification
Required
4+ year of customer service experience in a call center environment
Must have a valid driver's license and clean driving record
Exceptional written and verbal communication skills
Strong computer skills with extensive knowledge of CRM Management, Microsoft Excel, Outlook, and Word
Proven capacity to acquire new skills and adjust effectively to evolving environments
Strong analytical and troubleshooting skills
Detail-oriented with excellent organizational and documentation abilities
Capability to work independently and effectively manage priorities with minimal supervision
Ability to work collaboratively with cross-functional teams and manage multiple tasks efficiently
Ability to collaborate effectively within a team environment
Candidates must reside in an area with reliable high-speed internet service and cellular phone coverage
Candidates must ensure a quiet distraction-free work environment during business hours
10% domestic travel
Preferred
Associate degree and prior experience with government agencies
Ability to speak Spanish or Portuguese
Benefits
Healthcare (medical, dental, vision, prescription drugs, FSAs)
401(k) plan
Paid time off (PTO) and holidays
Paid parental leave
Life and disability insurance
Employee Assistance Program (EAP)
Professional development and tuition assistance
Company
Liquidity Services
Liquidity Services provides leading corporations, public sector agencies and buying customers the world's most
Founded in 1999Washington, District of Columbia, USA
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$12.2MKey Investors
Europ@web
2025-02-06Post Ipo Equity· $1M
2006-02-23IPO
2000-06-22Series Unknown· $11.2M
Leadership Team
Steve Weiskircher
Chief Technology Officer
Mark Shaffer
Chief Legal Officer / General Counsel
Recent News
The Motley Fool
2025-11-21
2025-11-21
Liquidity Services, Inc.
2025-11-20
Company data provided by crunchbase