T2 Systems · 1 week ago
Field Technician
Indianapolis, IN
Full-time
Hybrid
Mid, Senior Level
3+ years expT2 Systems is a company that specializes in PARCS hardware and software solutions. They are seeking a Field Technician to facilitate service and implementation, troubleshoot technical problems, and provide ongoing support to customers.
EventsParkingSoftware
Hiring Manager
Afshana K
Responsibilities
Assisting T2 Sales and Sales Engineers with the technical requirements and hardware implementation plans for PARCS installations
Developing and overseeing test plans to confirm hardware and software performance in accordance with contractual obligations
Documenting test results
Performing required onsite installation, commissioning, and relevant service tasks
Primary responsibility is service and support of existing customers
Troubleshooting system issues
Break-fix repairs
Network diagnostics
RMA processing
Vehicle inventory management
Preventative maintenance
Work order submissions
Report submissions
Customer relationship management
Travel over a multi-state area is a key component of this position
Configures solution, as designed, for staging and acceptance testing
Assists in project solution testing and customer approval
Works closely with the Sales Engineers and Project Managers to understand all project deliverables and system designs
Performs installation and implementation tasks as required by project scope
Works with parking access and revenue control equipment installers as necessary to provide onsite hardware installation and support
Inspect on-site activities of 3rd parties and provide appropriate guidance based on solution knowledge and subject matter expertise
Provides customers high quality onsite and remote technical support and troubleshooting assistance for T2 and 3rd party software and hardware
Provides feedback, knowledge, and materials to T2 support staff to improve the overall customer experience
Develops and maintains documentation for installation and support of T2 PARCS software and hardware
Periodically reviews and contributes to self-service documentation and other knowledge-oriented sources
Obtains and maintains expertise in T2 PARCS software and supported hardware
Researches, understands, and evaluates competitive solutions
Receives and relays direct feedback from customers in order to improve product functionality and competitiveness
Maintains information technology skills including familiarity with computer hardware, operating systems, databases, scripts, firewalls, networking, communication methods, etc
Has the ability to rapidly learn software product installation, configuration, and operational characteristics
Maintains a professional and appropriate appearance and demeanor when working with customers and partners
Other duties as assigned
Some component of assembly, troubleshooting, and repair
Qualification
Required
3-10 years' experience as a service technician in the Manufacturing/Security/Electronics/Parking or Transportation industry
Extensive knowledge of T2's software products, services, and processes is required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge
Extensive knowledge of various operating systems, software products (e.g. word processors, spreadsheet programs, etc.)
Strong time management skills
Knowledge of parking industry which can be obtained through intellect and dedication to gain such knowledge
Ability to work well in a cross functional environment
Ability to push self to constantly improve
Ability to maintain a positive attitude and enthusiasm
Ability to read, analyze, and interpret financial reports, business, professional, and technical documents
Ability to respond to common inquiries or complaints from customers and staff
Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff
Ability to calculate figures and amounts such as discounts and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables
Ability to prioritize tasks and tactfully negotiate priority with end users
Ability to work under deadline pressure and extra hours if needed
Ability to work independently as well as part of a team
Preferred
Experience in software/firmware environment preferred
Company
T2 Systems
T2 Systems provides parking management solutions and services for events.
201-500 employees
H1B Sponsorship
T2 Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$31MKey Investors
Pamlico CapitalPetra Capital Partners
2021-11-02Acquired
2011-09-30Series Unknown· $28M
2007-06-25Series Unknown· $3M
Leadership Team
Adam Blake
CEO
Recent News
Government Technology US
2025-10-11
Company data provided by crunchbase