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NFL Player Benefits · 19 hours ago

Disability Supervisor- Initial Applications

Baltimore, MD

Full-time

Onsite

Mid, Senior Level

$80K/yr - $95K/yr

2+ years exp

NFL Player Benefits is looking for a Disability Supervisor (Initial Applications) to assist in supervising a team of Disability Benefit Coordinators handling initial disability claims. The role involves monitoring staff performance, implementing claims adjudication processes, and ensuring exceptional customer service for players and related parties.

Financial Services

Responsibilities

Oversee operational functional areas that include claim examination, systems configuration, audits, Initial application reviews, coordination of benefits, overpayment recovery, internal quality control, and exceptional customer service (internally and externally)

Manage the medical and/or mental disability cases of a complex nature, requiring a great understanding of medical and mental health terminology and conditions, as well as disability claim management practices

Implement and maintain efficient claims adjudication process that effectively utilizes technology to automate business processes and maximize the accuracy of claim approval, processing, and payments

Ensure appropriate consultative medical examinations are ordered where appropriate and sufficient medical evidence supports each claim, as well as ensures sufficient adjudication of claims

Assist the Disability Manager, Director of Operations, and Manager (Continuous Improvement) in improving disability benefits and claims processing and quality of claims/cases

Effectively monitor needs and requirements of players and related third parties to respond effectively to their issues and questions; ensure customer service goals are exceeded through successful implementation and compliance of claims business and strategic initiatives

Provide guidance and establish policies on disability claims; maintain awareness of any changes to legislation and regulations which pertain to claims benefit

Innovate areas for efficiency and quality assurance while monitoring and/or developing automated solutions

Recruit and hire qualified employees, while setting effective goals via yearly performance evaluations for all direct reports. Establishes trusting relationships throughout the office and where need be manages performance improvement plans (PIP) as needed

Respond urgently and thoroughly to escalated player situations

Partner with the Disability Manager to review initial applications and assign them to Benefit Coordinators for processing

Effectively track the timing of all disability cases to ensure the 45-day DOL threshold is met, while ensuring all parties are provided a status update every three business days

Prepare/review written decision rationales and letters to inform claimants of decisions made on their disability applications; and explain appeal rights

Maintain strong relationships with all key vendors that support claims operations, while holding vendors accountable for delivering their contractual commitments

As necessary, this position processes disability applications, and handles related issues, from players, participants, and related parties. Answer questions and resolve complex, escalated issues

Attend/participate Disability Initial Claims Committee (DICC) meetings

Efficiently supervise staff and deploy resources to accomplish NFLPB goals

Proactively ensure employees complete their tasks as assigned in an accurate and timely manner

Ensure staff compliance with NFLPB and Plan policies and procedures

Oversee quality and quantity of work produced, ensuring employees are held accountable and expectations are consistently met

Develop staff through performance management, goal setting, training, and effective participant relations

Lead, by example, and demonstrate willingness to assist and improve team member service levels

Manage appropriate staff development and certification efforts

Qualification

Disability claims managementTeam supervisionPerformance metrics implementationMicrosoft Office SuiteMedical terminology knowledgeCustomer serviceProblem solvingOral communicationAttention to detailTime management

Required

Bachelor's Degree required

Two to five years' disability claims and benefits administration experience required

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Impeccable Attention to Detail – Ensure all communication and information generated is complete, accurate and error-free

Problem Solving – Identify and resolve problems efficiently; gather and analyze information; develop solutions; use reason

Customer Service – Manage difficult or emotional player and participant situations; respond promptly to player and participant needs; solicit player and participant feedback to improve service; respond to requests for service and assistance; meet commitments

Oral Communication – Speak clearly and persuasively; listen and request clarification when necessary; respond informatively to questions

Planning/Organizing – Prioritize and plan work activities; use time efficiently; set goals and objectives

Professionalism – Approach others in a polite and tactful manner; maintain composure and react well under pressure; treat others with respect and consideration; follow through on commitments

Judgment – Exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions

Dependability – Regular and punctual attendance as scheduled required; follow instructions; take responsibility for own actions; complete tasks on time

Confidentiality – Exposed to Plan confidential information on a regular basis and as such must maintain confidentiality of all individual and Plan information

Initiative – Seek increased responsibilities; seek developmental growth; solicit feedback regularly