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MEDSource, Inc · 4 days ago

Customer Service Specialist

Centennial, CO

Full-time

Onsite

New Grad, Entry Level

MEDSource, Inc is a provider of ancillary equipment for surgeons in a medical education environment. They are seeking a Customer Service Specialist to serve as the primary liaison between the business and clients, requiring strong customer service skills and the ability to multitask effectively.

ManufacturingMedicalMedical DeviceRental

Hiring Manager

Jeff Moede

Responsibilities

Interact with customers via phone and email

Serve as the primary liaison between our business and our clients

Assist with last-minute planning for clients

Utilize Microsoft Office Suite and Internet for product research

Handle and pack medical equipment for shipment as needed

Qualification

Customer service skillsMicrosoft Office SuiteSurgical instrumentsOrganizational skillsMulti-taskingQuick learnerCommunication skillsAttention to detailTeam player

Required

A quick learn

Superior customer service, organizational, and communication skills

Attentive to detail and able to multi-task

Able to work both autonomously and as a team player who is willing to collaborate with co-workers on projects

Solid working knowledge of Microsoft Office Suite and use of Internet search engines for product research

Comfortable with manual cleaning and disinfection of surgical instruments as needed

Must be able to lift 40 pounds and willing to handle and pack medical equipment for shipment as needed

Must have a valid driver's license

Must be able to pass a criminal background check and drug test

Preferred

Bachelors or Associates degree, preferably in a science field

Direct experience with laparoscopy, arthroscopy, orthopedics, spine procedures, etc. and a solid understanding of the equipment and instruments involved

Prior medical sales experience

Prior experience in a business office

Leadership skills