IQHector Technologies LLC. ยท 1 day ago
Digital L3 SME
San Ramon, CA
Contract
Onsite
Senior Level, Lead/Staff
10+ years expIQHector Technologies LLC. is seeking a Digital L3 SME with extensive experience in the Retail domain. The role involves providing application support, leading incident management, and collaborating with cross-functional teams to ensure effective service delivery.
ConsultingIT ManagementStaffing Agency
Hiring Manager
Faisal M.
Responsibilities
Working knowledge in Retail domain is mandatory
Must have knowledge of how SRE Level 2 application support works
Working knowledge in Retail platforms Shopify and other front end tech stacks node JS, react, APIs & aws are mandatory
Hands on experience in Monitoring, Logging, Alerting, building Dashboard and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic
Should know how to write SQL query to fetch details from NewRelic, database
Must have Developer mind sets logs analysis, confident enough to talk on customer calls, automate the issues, provide dev fixes etc
Should know how to investigate logs, leverage basic Java skills, Python to write automation scripts
Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan
Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/customers into the P1 calls till RCA
Experience working with postman
Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)
Should know how to work with the Dev team, cross functional teams across time zones
Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms
Ability to clearly communicate and understand a technical idea/concept
Ability to work in a professional environment while interacting with peers and stakeholders, collaborating with offshore teams
Excellent written and verbal communications skills
Motivated, goal driven, influential, innovative, curious, and open minded, fun to work with, collaborator
Capability to work with people in different time zones
Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology
Collaborate with cloud architecture, infrastructure team, project management team, and technology services, management team
Create and maintain detailed documentation
Qualification
Required
10-15 Years of experience
Working knowledge in Retail domain
Knowledge of how SRE Level 2 application support works
Working knowledge in Retail platforms Shopify and other front end tech stacks node JS, react, APIs & aws
Hands on experience in Monitoring, Logging, Alerting, building Dashboard and report generation in monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic
Ability to write SQL query to fetch details from NewRelic, database
Developer mindset for logs analysis, confident in customer calls, automate issues, provide dev fixes
Ability to investigate logs, leverage basic Java skills, Python for automation scripts
Knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan
Ability to lead P1 calls and brief about the P1 to customer
Ability to generate WSR/MSR by extracting tickets from ITSM platforms
Ability to clearly communicate and understand a technical idea/concept
Ability to work in a professional environment while interacting with peers and stakeholders, collaborating with offshore teams
Excellent written and verbal communications skills
Motivated, goal driven, influential, innovative, curious, and open minded
Capability to work with people in different time zones
Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks
Collaborate with cloud architecture, infrastructure team, project management team, and technology services management team
Create and maintain detailed documentation
A CAN DO ATTITUDE
Preferred
Experience working with postman
Expertise in NewRelic, PagerDuty, slacks
Knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)
Company
IQHector Technologies LLC.
IQHector is a leading IT consultancy company , we provide software services , training and staffing.
51-200 employees
H1B Sponsorship
IQHector Technologies LLC. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (15)
2023 (12)
2022 (7)
2021 (9)
Funding
Current Stage
Growth StageCompany data provided by crunchbase