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Realtor.com · 50 minutes ago

Customer Care Representative - Avail

Scottsdale, Arizona, United States

Full-time

Hybrid

Entry Level

2+ years exp

Realtor.com® is a leading online real estate platform that connects buyers, sellers, and renters with trusted insights. The Customer Care Representative (Avail) will serve as the first point of contact for customers, helping them navigate the rental process and providing support through various channels.

PropTechReal EstateRental Property

H1B Sponsor Likely

Responsibilities

Develop a deep knowledge of Avail.co products and services

Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end

Help customers troubleshoot issues of low to medium complexity levels

Answer questions for landlords and tenants about topics such as: How do I list my property? How do I apply? How do I build a residential lease that complies with my state laws? How do ACH payments work?

Identify the need for and create self-help solutions for customers and internal team members

Be your authentic self in each and every conversation

Qualification

Customer service experienceCommunication skillsZendeskJIRAEmpathyRelationship buildingProblem-solving

Required

Deep passion and drive to help others and humanize the customer service experience

At least 1 year of supporting customers by taking high volume inbound calls

At least 2 years experience in customer-facing roles

Expert-level written and oral communication

Preferred

Bachelor's Degree, preferred

Experience working with a fast-growth technology company, preferred

Experience in the following tools: Zendesk and JIRA, preferred

Benefits

Inclusive and Competitive medical, Rx, dental, and vision coverage

Family forming benefits

13 Paid Holidays

Flexible Time Off

8 hours of paid Volunteer Time off

Immediate eligibility into Company 401(k) plan with 3.5% company match

Tuition Reimbursement program for degreed and non-degreed programs

1:1 personalized Financial Planning Sessions

Student Debt Retirement Savings Match program

Free snacks and refreshments in each office location

Company

Realtor.com

Glassdoor3.4

Realtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move.

Founded in 1996

Santa Clara, California, USA

1001-5000 employees

https://www.realtor.com/

H1B Sponsorship

Realtor.com has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (26)

2024 (62)

2023 (26)

2022 (83)

2021 (88)

2020 (52)