Intercom · 12 hours ago
Scaled Partner Enablement Manager
San Francisco, CA
Full-time
Hybrid
Senior Level
$158K/yr - $191K/yr
5+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. They are seeking a Scaled Partner Enablement Manager to own the content strategy and delivery for partner training, ensuring partners have access to world-class learning assets.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Design, develop, and maintain high-quality enablement content and learning paths across three core partner competency areas: Sales Enablement, Technical Enablement, and Services Enablement
Manage the Partner Learning Management System (LMS) and Partner Enablement Hub as primary delivery mechanisms, ensuring content is current, intuitive, and engaging
Establish and manage a scaled content calendar, working with subject matter experts (SMEs) across Partner Management, Product Marketing, and GTM teams to transform complex information into digestible training modules
Own and optimize partner engagement metrics: including the number of partners completing modules, completion rates, and click-through rates (CTRs) on key assets to demonstrate the impact of the scaled motion
Continuously audit, update, and retire obsolete content to maintain a high level of content hygiene and partner experience
Report to the Senior Director of Enablement, providing regular updates on scaled program performance and engagement analytics
Qualification
Required
5+ years of progressive experience in Enablement or Learning & Development, preferably in a B2B SaaS or Partner/Channel environment
Proven expertise in designing and developing scalable digital learning content (e.g., e-learning modules, video scripts, certification programs)
Deep familiarity with managing and administering a Partner LMS (e.g., Docebo) and a content management system (CMS) or sales enablement platform (e.g., Highspot) for content distribution
Strong analytical skills with experience using platform data to measure content effectiveness and drive engagement improvements
Exceptional written and verbal communication skills, with the ability to translate complex product/technical concepts into clear, action-oriented partner training
Preferred
Experience with PRM tools like Impartner or Partnerize is a plus
Benefits
Comprehensive medical, dental, and vision coverage
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, Chairman, and Co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase