KenkoTech Futures · 1 week ago
Vice President of Customer Success
United States
Full-time
Remote
Director/ExecutiveKenkoTech Futures is a rapidly growing, cloud-native healthcare technology company building a unified operating platform for radiology. They are seeking a Vice President of Client Services to own and scale the entire post-sale customer experience as the business enters its next phase of growth.
Staffing & Recruiting
Hiring Manager
Alex Hasselbach
Responsibilities
End-to-end ownership of post-sale customer outcomes
Leadership of Implementations, Support & Integrations, and Customer Success
Design of a scalable, repeatable services operating model
Executive escalation for complex customer issues
Services KPIs, operating cadence, and accountability
Close partnership with Product, Engineering, Sales, and Enablement
Development of a strong leadership bench and client-focused culture
Support for a distributed and increasingly global customer base
Qualification
Required
Proven experience scaling a services or support organization in a startup or high-growth environment
Experience leading customer success, support/help desk, implementations, and integrations
Strong systems thinker comfortable building processes without a playbook
Track record of improving or innovating service delivery models
Executive presence and calm decision-making in high-stakes customer situations
Strong cross-functional partner to Product and Engineering
Ability to mentor and upskill teams through growth and change
Preferred
Healthcare, radiology, or regulated SaaS experience is helpful but not required
Company
KenkoTech Futures
健康 (kenko) – The balance of vitality and harmony in body and mind.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase