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City of Aurora · 4 days ago

Business Solutions Architect

Aurora, CO

Full-time

Onsite

Entry, Mid Level

$94K/yr - $147K/yr

2+ years exp

The City of Aurora is seeking a Business Solutions Architect who will partner with internal clients to plan, design, develop, and implement technology solutions supporting business operations. The primary focus will be on the AMANDA permitting and licensing platform, acting as a technical liaison and overseeing various project initiatives.

GovernmentLaw EnforcementPublic Safety

Responsibilities

Acts as a technical liaison between users, vendors, and department staff

Serves as part of a project team or project manager on assigned initiatives

Develops, configures, and maintains workflows, scripts, and other related documentation

Develops and implements testing, QA, and documentation processes

Creates new workflows and implements them across various applications, with emphasis on AMANDA

Monitors the IT Support Desk ticket queue and works applicable tickets through to resolution

Conducts end-user training and develops training materials

Negotiates and resolves issues with vendors, including AMANDA and third-party solution providers

Participates in system upgrades, enhancements, deployments, and post-implementation support

May make work assignments and monitor completion of work of the team

Performs other related duties as assigned

Qualification

AMANDA platformSQL queriesWorkflow configurationsHTMLCSSJavaScriptData analysisCustomer engagementInterpersonal skillsProblem-solving skillsCommunication skills

Required

Bachelor's Degree in information technology, computer science, management information systems, or related field

2 years of business information systems analysis experience

Experience writing, analyzing, and troubleshooting SQL queries, views, and stored procedures in support of enterprise applications

Experience with data and system analysis, including troubleshooting and problem-solving

Experience with in-house developed, on-prem, and SAAS application support

Experience with business process and workflow analysis, and customer engagement

Proficiency with workflow configurations and methods

Familiarity with the change management process

Proficiency in User Interface and User Experience support

Proficiency with Web services, APIs, XML, XSLT, ETL processes, and system integrations

Familiarity with relational/non-relational databases

Familiarity with Information Security practices

Familiarity with networking and systems disciplines

Strong interpersonal, analytical, and oral and written communication skills

Strong assessment and problem-solving skills

Advanced skill in the use of personal computers, including spreadsheets, database management, and word processing

Ability to establish and maintain effective working relationships with other employees, customers, and other City departments

Ability to effectively communicate with end users, peers, and management on how the software application can assist in supporting their needs

Ability to handle situations with tact, diplomacy, and professionalism

Ability to communicate effectively both orally and in writing

Ability to establish and fulfill goals and objectives

Ability to proactively research, analyze, present recommendations, and when appropriate, implement computer system changes and upgrades that may be initiated by a variety of sources including staff, management and vendors

Able to navigate IT Support Desk ticket system

The selected candidate will need to obtain physical and operational security clearance for CJIS (Colorado Justice Information System)

The selected candidate will undergo a background check, motor vehicle report, and fingerprint clearance for CJIS access