Idexcel ยท 16 hours ago
Desktop Support Engineer
New York, NY
Contract
Onsite
Mid Level
$25/hr - $25/hrIdexcel is seeking a Field Engineer 3 to perform activities associated with installing, diagnosing, maintaining and servicing computer-related products. The role involves troubleshooting and repair of desktop and laptop computers, providing support for software, hardware, and networking issues.
Cloud ComputingInformation TechnologySoftware
Hiring Manager
Piyush Sagar
Responsibilities
Provides support for software, hardware and networking support for desktops, laptops, Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress
Ensure customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation
Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement
Qualification
Required
Must have (MAC Skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma)
Provides support for software, hardware and networking support for desktops, laptops
Installs and maintains PCs and associated software
Performs installs, moves, adds and changes as required
Provides follow-up on problems or escalation
Maintains a high degree of professionalism in actions, demeanor and dress
Ensures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement
Company
Idexcel
Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Cloud Native Services, Data Platforms and Intelligence, Automation & AI.
Founded in 1998
501-1000 employees
H1B Sponsorship
Idexcel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (116)
2023 (126)
2022 (198)
2021 (201)
2020 (282)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase