GoExceed ยท 3 days ago
Client Support Technician
Elmhurst, IL
Full-time
Onsite
New Grad, Entry Level
$18/hr - $21/hrGoExceed is a leading Data Management Company providing Wireless Expense Management solutions. The Client Support Technician will deliver exceptional customer support, manage orders, troubleshoot technical issues, and assist with mobility services to enhance the customer experience.
Customer ServiceSmall and Medium BusinessesTelecommunications
Responsibilities
Respond promptly to customer inquiries via phone, email, or chat
Address customer concerns, questions, and requests related to cell phone support, orders, and services
Provide accurate and friendly assistance, ensuring customer satisfaction
Process customer orders for new devices, accessories, and services
Verify order details, pricing, and shipping information
Coordinate with logistics and fulfillment teams to ensure timely delivery
Diagnose and resolve technical issues related to mobile devices, network connectivity, and software applications
Assist customers with setting up and configuring their devices (e.g., smartphones, tablets, wearables)
Troubleshoot common problems such as connectivity issues, app crashes, and software updates
Educate customers on available mobility services, plans, and features
Help customers choose the right data plans, add-ons, and features based on their needs
Assist with account management, billing inquiries, and plan changes
Maintain accurate records of customer interactions, orders, and technical support cases
Generate reports on common issues, trends, and customer feedback
Collaborate with the team to improve processes and enhance customer experiences
Work closely with cross-functional teams, including sales, marketing, and technical support
Collaborate with external partners (e.g., carriers, device manufacturers) to resolve complex issues
Qualification
Required
High school diploma or equivalent
Excellent communication skills (verbal and written)
Customer-focused mindset with a passion for helping others
Basic understanding of mobile devices, operating systems (iOS, Android), and wireless networks
Ability to multitask, prioritize, and adapt in a fast-paced environment
Proficiency in using customer support tools and software
Preferred
associate's degree preferred
Benefits
Competitive Salary
3 weeks PTO per year accrued
Paid Holidays
401k Match
Assisted Health, Dental, and Vision Insurance
Company events and activities
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
GoExceed
GoExceed specializes in wireless expense management solutions and services.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
B
Bob Chvatal
Chief Executive Officer
Company data provided by crunchbase