Universal Orlando Resort · 1 day ago
Market Research Interviewer- Consumer Insights
Orlando, FL
Full-time
Onsite
New Grad, Entry Level
$20.25/hr - $20.25/hrUniversal Orlando Resort is seeking a Market Research Interviewer to assist the Consumer Insights team in gathering critical information about guest experiences. The role involves intercepting guests, conducting surveys, and collecting feedback to help improve the overall guest experience.
Entertainment
Responsibilities
Intercept, recruit, qualify, and complete surveys with guests in a high paced environment at park entrance and exit to obtain information regarding origin and overall park experience, while meeting daily quotas and following specified protocols and guidelines. Includes set up and breakdown of materials
Intercept, recruit and qualify guests in a high paced environment to complete self-administered surveys, including but not limited to QR code surveys on various topics, while meeting daily quotas and following specified protocols and guidelines. Includes set up and breakdown of materials
Conduct brief, semi-structured interviews with guest to collect close and open-ended data on topics of interest. Quickly and faithfully record/type open-ended responses into an iPad and consistently and accurately code responses while meeting daily quotas and following specified protocols and guidelines. Includes set up and breakdown of materials
Conduct fixed counts/observations of guest behaviors, interactions, or other observable phenomenon
Recruit for focus groups, interviews, and usability studies as needed
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Perform other duties, as assigned
Qualification
Required
High school degree or GED is required
Demonstrated ability to strictly adhere to protocols and guidelines
Strong interpersonal communication skills; experience approaching and engaging strangers a plus
Excellent listening skills and the ability to retain information as people speak
Organizational and time management skills
Integrity, honesty, and a commitment to the quality, reliability, and confidentiality of data
An openness to improve, learn from constructive feedback, and work as a team
Flexibility to shift between tasks, manage multiple tasks
Ability to accurately and legibly document information
Comfort using technology including conducting surveys on tablets, laptops, and iPads. Assist Coordinators and Senior Interviewers with equipment set up and breakdown as needed (iPads, tablets, etc.)
Proficiency reading, typing, speaking, and understanding English
Ability to walk or stand for extended periods of time as well as adjust to surrounding environment including all encountered outdoor weather conditions
Preferred
Prior research interviewing experience or guest services experience would be a plus; or equivalent combination of education and experience
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
Founded in 1990
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase