Sun Communities & Sun Outdoors · 1 week ago
Resort Customer Service Spec.
Southfield, MI
Full-time
Onsite
Entry Level
1+ years expSun Communities & Sun Outdoors is an industry-leading organization focused on providing exceptional customer service at their resort properties. The Resort Customer Service Specialist role involves managing guest expectations, resolving inquiries, and enhancing customer retention through effective communication and problem-solving skills.
Real Estate
Responsibilities
Ensures a positive customer experience by effectively managing the customer service case closure process through inbound calls, outbound calls, and Sales Force lead software. This includes guest retention and converting detractors to promoters. (Essential)
Identifies potential issues through customer service concern requests and takes next steps to report or resolve appropriately. (Essential)
Identifies sales opportunities presented through customer service cases and takes next steps to report or resolve appropriately. (Essential)
Maintains knowledge of all company resorts and amenities, to be able to educate and respond to guests accordingly. (Essential)
Meets or exceeds the targeted closure rate of customer service cases and all assigned goals
Adheres to all company policies regarding inbound and outbound calls
Other duties as assigned
Supporting other departments with ad hoc duties as needed
Qualification
Required
High School Diploma or GED (Required)
1 year in sales and customer service experience (Required)
Excellent customer service and organizational skills
Strong interpersonal and communication skills
Basic computer proficiency including the ability to use email and internet
Benefits
Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental and Vision Plans
On-Site Fitness Center
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
Company
Sun Communities & Sun Outdoors
About Us: Sun Communities and Sun Outdoors are the nation's premier provider of manufactured home communities and RV resorts.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Fernando Castro-Caratini
Chief Financial Officer
Marc Farrugia
EVP & Chief Administrative Officer
Company data provided by crunchbase