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Oregon Department of Human Services · 1 day ago

Public Benefits Specialist

Portland, OR

Full-time

Onsite

Entry Level

$4,409/mo - $5,842/mo

1+ years exp

The Oregon Department of Human Services is seeking a Public Benefits Specialist to assist Oregonians in-person at the Southeast Portland Branch. This role involves performing eligibility determinations and connecting families to essential resources and programs.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs

Interview applicants in person and by phone to gather information needed to assess and determine if there is a need for services and benefits

Assessing client family strengths and needs, connecting families to other resources and programs

You will update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions

Qualification

Eligibility determinationsClient assessmentPolicy interpretationRecord maintenanceEffective communicationProblem resolutionProfessional demeanorTime management

Required

One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR

Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR

An equivalent combination of education, training, and experience relative to the class concept

Experience communicating complex and technical information clearly, both verbally and in writing, to people from diverse backgrounds

Experience preparing and maintaining thorough client records and narratives

Experience researching, interpreting, and applying policies and regulations in a work environment

Demonstrated effectively prioritizing tasks and managing time to meet deadlines

Experience in making decisions to resolve problems using independent judgment

Experience staying calm and professional when working with applicants or clients in challenging or emotional situations

If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification

May require a valid driver's license or other acceptable method of transportation