Customer Operations Specialist jobs in United States
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Aventis Systems, Inc. ยท 7 hours ago

Customer Operations Specialist

positionAtlanta Metro
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Aventis Systems, Inc. is seeking a Customer Operations Specialist to join their team in Marietta. The role involves a mix of operations tasks such as invoicing and order fulfillment, along with providing customer service support across various eCommerce platforms.

E-CommerceHardware
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Growth Opportunities
Hiring Manager
Shirin M
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Responsibilities

Invoicing/Printing Labels
Order Fulfillment (Pulling Parts)
Shipping
Customer Support
Administration
Returns
Other tasks and projects assigned
Invoice orders from all eCommerce channels
Proactively detect data entry errors and maintain data integrity across Company systems
Print shipping labels
Enter tracking information into appropriate systems
Pull correct parts for shipping per invoice instructions
Daily shipping of technician and services orders
Correctly match labels to orders/boxes
Print additional labels for multi-box shipments
Answer inbound phone calls from the Customer Service line
Monitor and respond to customer messages across all eCommerce platforms (Amazon, Newegg, Walmart, eBay, and company website)
Investigate, answer and close tickets from the internal ticketing system
Greet walk-in customers and ensure their purchase or pick-up experience is positive and seamless
Quickly respond to order status inquiries via appropriate channels (email, chat, Slack, third party messaging platforms)
Work to resolve and prevent customer service issues and complaints
Work on Autotask tickets and resolve them in a timely manner
Take inventory of commonly sold items several times weekly on a daily basis
Assist with light receiving work
Clean and maintain an orderly operations workspace
Maintain current knowledge of products and services
Attend ongoing product and job training including seminars, workshops, conferences, etc
Participate in Company or departmental meetings and projects, as requested
Provide support for additional tasks as requested by management
Process returns and reshipments
Investigate the reason for returned products, initiate an inspection, and finalize the return process

Qualification

Operations experienceHigh volume invoicingOrder entry systemsShippingReceivingCustomer supportAttention to detailStress managementProduct knowledgeWork independentlyPositive attitude

Required

Associate or bachelor's degree (degree in progress acceptable) or equivalent experience
5 years of operations experience
Experience with high volume invoicing, as well as experience with order entry systems such as QuickBooks and Ship station
Experience with shipping and receiving and major carriers
Upbeat and positive attitude
Ability to perform repetitive work
Ability to pay attention to the smallest details
Not easily flustered by the volume, pace or change
Ability to keep composure in stressful situations
Ability to work independently
Ability to exhibit accurate and detailed knowledge of Company's products and services
Ability to lift 40 pounds unassisted
Ability to climb ladders to retrieve products
Valid driver's license and a clean driving record

Benefits

Employers contributed health benefits
Unlimited paid time off
Access to a Company cell phone plan

Company

Aventis Systems, Inc.

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Aventis Systems, Inc. offers custom IT solutions to build and operate complete physical and virtual infrastructures.
dateFounded in 2008
location
Marietta, Georgia, USA
people-size11-50 employees
web-link
http://www.aventissystems.com/

Funding

Current Stage
Early Stage

Leadership Team

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Hesam Lamei
President and Founder
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Recent News

PRNewswire
National Association for Business Resources Lists Aventis Systems, Inc. among Atlanta's Best and Brightest Companies to Work For
2022-07-16
Company data provided by crunchbase