Information Technology Technician jobs in United States
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Prime Capital Financial · 12 hours ago

Information Technology Technician

positionOverland Park, KS
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Prime Capital Financial is focused on supporting their technology ecosystem, and they are seeking an IT Technician to deliver responsive technical support. The role involves providing Tier 1-2 support for various devices, administering user accounts, and maintaining IT security standards.

Asset ManagementFinanceFinancial ServicesWealth Management
Hiring Manager
Amanda Dugger
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Responsibilities

Deliver Tier 1–2 technical support for desktops, laptops, mobile devices, printers, and related peripherals, ensuring minimal disruption to business operations
Diagnose and resolve hardware, software, and network issues with a solutions-oriented and service-focused approach
Provision, configure, and deploy end-user equipment, including laptops, monitors, phones, and accessories
Administer user accounts, permissions, and access within platforms such as Microsoft 365 and Google Workspace
Support employee onboarding and offboarding by coordinating system access, hardware distribution, and security requirements
Provide support for VoIP and phone systems, video conferencing tools, and collaboration platforms (e.g., Zoom, Google Meet)
Perform routine system maintenance, updates, and patch management to ensure stability and security
Escalate complex technical issues to senior IT team members or external vendors as appropriate
Maintain accurate documentation related to incidents, resolutions, procedures, and IT asset inventory
Assist with foundational network support, including switches, access points, VPN connectivity, and related infrastructure
Adhere to IT security standards, best practices, and firm-wide policies to safeguard systems and data

Qualification

Technical supportWindowsMacOSGoogle Workspace administrationNetworking conceptsTroubleshooting skillsClient-service mindsetAnalytical skillsIT certificationsCommunication skillsProblem-solving skills

Required

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
1–3 years of experience in an IT support, service desk, or technical support role
Strong working knowledge of Windows and macOS operating systems
Experience with Google Workspace administration
Foundational understanding of networking concepts, including LAN/WAN, DNS, DHCP, and VPNs
Proven troubleshooting, analytical, and problem-solving capabilities
Strong communication skills with a client-service mindset and ability to support non-technical users

Preferred

Experience with endpoint management and device deployment tools
Familiarity with cybersecurity principles and best practices
Experience supporting remote users and VPN solutions
Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Google)

Company

Prime Capital Financial

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Prime Capital Financial is a dynamic, growth-oriented company with offices spread across the United States.
dateFounded in 2017
location
Overland Park, Kansas, USA
people-size201-500 employees
web-link
https://pciawealth.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
ABRY Partners
2023-07-12Private Equity

Leadership Team

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Jania Stout
President, Financial Advisor
linkedin

Recent News

Morningstar.com
Prime Capital Financial Announces Jason Gerber and Marco Osorio Named Best Financial Advisors by Arkansas Money & Politics
2025-09-30
Business Wire
Prime Capital Financial Aligns with Sugarloaf Wealth Management
2025-02-10
Prime Capital Investment Advisors Forges Strategic Partnership with Abry Partners
2025-01-31
Company data provided by crunchbase