Veterinary Eye Center of New York City · 2 weeks ago
Veterinary Practice Manager
Brooklyn, New York
Full-time
Onsite
Mid, Senior Level
$78K/yr - $85K/yr
2+ years expVeterinary Eye Centers, New York City’s first specialty practice group dedicated to advanced animal eye care, is seeking a Veterinary Practice Manager for their new location in Brooklyn. The Practice Manager will oversee daily operations, ensure high standards of patient care, and lead a collaborative team to drive both clinical excellence and business success.
Non-profit Organization Management
Responsibilities
Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence
Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments
Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance
Ensure compliance with all applicable local, state, and federal regulations
Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff
Foster a positive, collaborative workplace that encourages continuous learning and professional development
Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention
Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box
Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund)
Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership
Review monthly P&Ls and help track goals and hospital progress
Monitor and follow up on accounts receivable to ensure timely resolution
Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction
Oversee client service standards, including communication, follow-up, and overall experience
Address escalated client concerns with empathy and professionalism
Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs
Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time
Stay current with trends in veterinary ophthalmology and healthcare operations; integrate best practices into daily workflows
Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility
Qualification
Required
Minimum 2 years of leadership experience in a veterinary or medical hospital setting
Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team
Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals
Passion for animal welfare and a deep commitment to delivering exceptional patient care
Preferred
Strong understanding of veterinary operations; specialty surgery or ophthalmology experience preferred
Bachelor's Degree in hospital administration, business management, or a related field preferred
Benefits
Comprehensive medical, dental and vision coverage
FSA/HSA
Generous paid time off, up to 120 hours of PTO per year
401(k) with a company match
Paid Parental Leave
Scrub Allowance
Elective benefits through MetLife
Employee pet discounts
Discounted pet insurance
Unlimited CE reimbursement for management courses, leadership conferences, veterinary business seminars, and more
Support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses
Company
Veterinary Eye Center of New York City
New York City’s premier pet ophthalmology centers, with locations in Hell's Kitchen (Manhattan) and Long Island City (Queens).
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase