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Trimble Inc. · 21 hours ago

Technical Customer Support Professional

United States

Full-time

Remote

Mid, Senior Level

$78K/yr - $108K/yr

5+ years exp

Trimble Inc. is a company that provides construction industry solutions, specifically in Building Information Modeling (BIM) and structural design software. They are looking for a senior technical support specialist to join their Services team, focusing on providing high-level support for their Tekla software suites to engineers in the construction field.

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Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Delivering high level and complex technical support to the users of Tekla Tedds and Tekla Structural Designer. Speaking to customers on the phone, by email, screen-share and answering questions on our discussion forums

Answering structural analysis and design questions as they relate to our software and US building and design codes

Investigating users reports of software bugs and feature requests and clearly communicating these to the development team

Building our knowledge base by writing technical support content for the Tekla User Assistance (TUA) site

Creating and maintaining online training course materials

Creating and maintaining code based verification examples

Aid in the installation and licensing of Tekla products

Qualification

Structural engineering experienceTekla Structural DesignerTekla TeddsProfessional experience with softwareConcrete building designAutoDesk RevitAnalytical skillsCustomer service passionMultitaskingCuriosityPatienceIT knowledgeSoftware development understandingCamtasiaArticulate 360BilingualProblem solving skillsWritten communicationTeamwork