Productivity Inc · 2 days ago
Customer Service – Safety & Industrial Supply
Cedar Rapids, IA, US
Full-time
Onsite
New Grad, Entry Level
$26/hr - $31.50/hrProductivity, Inc is a machine tool distributor headquartered in Plymouth, MN, and they are seeking a Customer Service Representative for their Safety & Industrial Supply division. The role involves providing product and technical information to support customers and the outside sales team, while ensuring exceptional customer service and maintaining supplier relationships.
Industrial EngineeringIndustrial ManufacturingMachinery ManufacturingManufacturing
Responsibilities
Act as an Industrial Supply resource to the customer - researching and sourcing products, recommending options, provide quotes, check price and delivery, answer calls, and enter orders
Source alternate products if there are backorders
Collaborate with Industrial Supply Outside Sales and Sales Management to identify and grow opportunities
Retain customers by delivering and ensuring superior customer service
Help the customer find the most effective Industrial Supply solution at the best value - advise customers on current promotions, suggest related products, recommend products and brands currently in stock
Help maintain supplier relationships with Industrial Supply and Safety products. Attend product training
Other miscellaneous duties and responsibilities and required by the position
Qualification
Required
Product knowledge needed - Safety, MRO/Industrial Supplies and Abrasive Products
Excellent verbal and written communication skills
Excellent organizational, research, time management, and follow-up skills
Capable PC/computer skills - MS Word, Excel, Google Searching, etc
Ability to maintain a positive & productive work atmosphere by acting and communicating in a manner to get along with customers, co-workers, vendors, and management
Benefits
Medical, Dental, Vision Insurance – Effective Day-1 of Employment
401k with Match
Generous Paid Time Off
Ongoing technical training provided
Company
Productivity Inc
Since 1968, Productivity Inc., headquartered in Minneapolis, Minnesota, has been the Midwest and Rocky Mountain regions' single-source distributor of CNC metalworking products and services.
Founded in 1968
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase