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All Star Auto Parts · 1 day ago

Inbound Customer Service Agent

Huntington, IN, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

All Star Auto Parts, now part of TERREPOWER, specializes in remanufacturing auto lights and wheels. They are seeking professional and customer-focused Inbound Sales Customer Service Agents to assist with a high volume of daily phone sales and ensure customer satisfaction.

Automotive

Responsibilities

Provide exceptional customer service

Manage incoming phone calls with existing clients

Handle client invoices and credits

Interact with production team to ensure order accuracy

Maintain and build upon existing relationships with vendors

Qualification

Customer service experienceMicrosoft Office proficiencyVerbal communication skillsMulti-tasking abilityCall center experienceProactive approachSpanish speakingTeamwork

Required

Strong verbal and written email communication skills

Minimum of 2 years of customer service experience, including excellent follow through

Proficiency with Microsoft Office and email

Must be able to multi-task and use multiple platforms and systems for verifying part accuracy, internal communication and customer follow-up

Comfortable in a fast-paced Call Center environment with high volume of calls

Must be able to work in a team environment

Proactive and customer-focused approach

Must have reliable transportation and be able to commute to the Orlando site as required

Must be able to commit to your assigned schedule with minimal absences and be present onsite 100% during training

Must have the ability to work in a Call Center environment where frequent interruptions may occur

Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations