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Cox Enterprises · 8 hours ago

Fixed Operations Performance Manager

United States

Full-time

Remote

Mid, Senior Level

$82K/yr - $124K/yr

6+ years exp

Cox Automotive is a leading provider in the automotive industry, and they are seeking a Fixed Operations Performance Manager to enhance dealer performance and product utilization. This role involves collaborating with dealerships to drive operational efficiency and customer satisfaction through Cox Automotive's solutions.

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Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions

Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction

Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements

Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools

Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions

Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows

Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships

Stay current on product updates and enhancements and communicate their value in the context of dealership operations

Qualification

Fixed operations managementDealership operations expertiseSalesforce proficiencyMicrosoft Office proficiencyVirtual collaboration toolsListening skillsCommunication skillsIndependent work

Required

Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field

Safe drivers needed; valid driver's license required

Preferred

2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership

Deep understanding of dealership operations, including service, parts, and F&I

Proven ability to influence dealership personnel at all levels—from service advisors to general managers

Proficient in Salesforce, Microsoft Office, and virtual collaboration tools

Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions

Comfortable working independently in a remote environment while collaborating cross-functionally

Benefits

A competitive salary and top-notch bonus/incentive plans.

Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

Comprehensive healthcare benefits, with multiple options for individuals and families.

Generous 401(k) retirement plans with company match.

Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

Professional development and continuing education opportunities.

Access to financial wellness/planning resources.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.