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Volunteers of America Colorado · 12 hours ago

Mission Family Community Center Program Manager

Denver,CO,US

Full-time

Onsite

Entry Level

$58K/yr - $62K/yr

1+ years exp

Volunteers of America Colorado is a nonprofit organization dedicated to helping those in need transform their lives. The Program Manager at the Mission Family Community Center is responsible for overseeing facility operations, leading program development, and ensuring high-quality services to vulnerable families through a holistic and trauma-informed lens.

Assisted LivingCommunitiesNon ProfitNutrition

No H1B

Responsibilities

Ensure participants’ voices are heard, and their ideas inform program development

Support staff in delivering holistic, family-centered services to families

Demonstrate deep knowledge of participant-specific resources and commitment to service

Oversee daily facility operations to maintain a safe, clean, professional, and welcoming environment

Ensure the physical and emotional safety of all participants; manage the milieu, de-escalate conflicts, and contact emergency personnel when needed

Conduct building walk-throughs, enforce rules, and manage general maintenance, including ordering and distribution of supplies

Build and sustain strong relationships with both internal partners and community partners to expand access to food, household needs, housing, employment, legal aid, benefits, parenting support, and other essential services

Plan and host special events that promote community engagement and connect families to resources

Serve as a coordinator for special projects as assigned

Maintain accurate client records and ensure timely data entry in organizational systems

Possess in-depth knowledge of program requirements and best practices in service delivery

Support team members by offering guidance, problem-solving, and staying informed on current trends in the field

Uphold confidentiality and collaborate effectively across teams

Perform duties in alignment with the Social Work Code of Ethics

Manage front desk responsibilities, including answering calls, returning messages, assisting clients with services, and coordinating with case managers

Assist Volunteer Services in recruiting, training, and supervising volunteers; develop volunteer roles and support their engagement

Interact professionally with all stakeholders and resolve conflicts as needed

Receive, document, organize, and distribute donations appropriately

Monitor and maintain inventory of supplies and resources

Attend staff meetings, community meetings, and other required gatherings

Perform additional duties as assigned

Qualification

Human services experienceCrisis intervention skillsProgram managementMicrosoft Office proficiencyBilingual – EnglishSpanishInterpersonal communicationCultural competencyTime managementOrganizational skillsTeam collaboration

Required

Bachelor's degree in a related area or equivalent experience in human services

One-year direct human service or customer service experience or equivalent experience

Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current

Criminal and civil background checks within 30 days of hire

Preferred

Experience working with under-resourced families, managing family/youth programs, working with behavioral health concerns, and case management experience

Administrative experience and/or milieu management

Crisis intervention skills

Bilingual – English and Spanish