Cal Coast Credit Union · 1 week ago
Collections Specialist II
San Diego, CA, US
Full-time
Onsite
Entry, Mid Level
$22.68/hr - $28.34/hr
2+ years expCal Coast Credit Union is seeking a Collections Specialist II to manage past due loans and minimize financial losses. The role involves collecting on delinquent loans, negotiating payment arrangements, and providing exceptional service to members.
BankingFinancial ServicesLending
Responsibilities
Collect on a higher stage of past due loans and minimize or prevent financial losses for the Credit Union
Reduce delinquency, minimize loan losses and protect assets, while providing exceptional service to credit union members and employees
Perform activities to collect past due amounts on seriously delinquent loans
Work with member to determine reason for delinquency and establish payment arrangements
Determine next course of action to negotiate with member to return loan to performing status
Follow up on promises to pay and broken promises
Perform required skip tracing to locate member
Provide high quality, consistent work and documentation
Utilize critical thinking and negotiating skills to resolve difficult situations
Initiate demand letters, field chases or attorney letters as needed
Review and recommend loans for repossession action or charge off
Evaluate and recommend accounts for Workout or the Member Assistance Program
Effectively handle escalated, repossession, charge off, legal or Bankrupt calls
Support department and corporate goals and objectives
Perform other relevant and related duties, as required
Qualification
Required
Must have working knowledge of FDCPA guidelines and practices
Experience with Microsoft Applications (Excel, Word and Outlook)
Working knowledge of business machines such as telephone systems, computers, copiers, fax machines, etc
Strong analytical, time management and organizational skills
Must have the ability to work well individually and as a member of a collections team
Excellent verbal/written communication skills; interpersonal skills, combined with flexibility and diplomacy
Ability to interface with members and credit union staff at all levels in courteous and professional manner in person or by phone
Must be self motivated and goal oriented
Ability to appear for work on time, follow direction from a supervisor, interact effectively with co-workers, understand and follow policies and procedures and accept constructive criticism
Preferred
Associate's degree or equivalent experience preferred with approximately 2-5 years of applicable collections experience
Company
Cal Coast Credit Union
California Coast Credit Union is the longest-serving financial institution in San Diego.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Lane
President/CEO
Matthew Ficco
Chief Financial Officer
Recent News
2026-01-13
2026-01-12
San Diego Union-Tribune
2026-01-11
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