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DART (Dallas Area Rapid Transit) · 5 days ago

Director Revenue Operations

Dallas, TX

Full-time

Onsite

Lead/Staff, Director/Executive

$106K/yr - $174K/yr

5+ years exp

DART (Dallas Area Rapid Transit) is responsible for providing public transportation services. The Director of Revenue Operations will oversee the strategy, performance, and operations related to fare revenue collection and payment systems, ensuring efficient and secure operations across all service modes.

Association

Responsibilities

Oversees revenue technician staff, count room, and fare equipment mechanics team to ensure high system uptime and high operational efficiency in payment system operations

Leads in the design, development, and implementation of payment systems or technologies that provide reliable, cost-effective fare payments solutions at reduced maintenance expense; Performs fare systems failure and trending analysis, subsequently developing and implementing corrective action plans

Manages vendor relationship and fare system contracts administration. Develop service level agreements and monitor contract compliance. Manages vendor invoices and approvals

Develops performance metrics and monitors ongoing system operational performance and service level agreement. Conduct data analysis on revenue operations key metrics and develop implementation based on trends

Manages personnel involved in programming, configuration, uptime performance, and security of systems including online, retail outlets, ticket vending machines, fareboxes, mobile application, tap cards, and related payments platforms. Creates an inviting and safe work environment

Authorizes and verifies requisitions for materials and supplies; Monitors the consumption of materials and supplies; Resolves abnormal usage rates and takes appropriate action to resolve variances

Ensures appropriate records are maintained related to employee productivity and other documentation related to procedures, accidents, employee conduct, training, and equipment defects including vandalism and abuse. Provides direct support to the Assistant Vice President in the resolution of all departmental issues, both administrative and technical, as assigned and develops roadmap for payment system for the agency

Directs and oversees the development of capital projects, including direct management of department staff and contractors involved in design, implementation, and issue resolution related to fare collection and cash processing operations

Leads the development, implementation, evaluation, and revision of policies, procedures, and standards affecting a variety of inter/intra departmental policies and procedures. Perform periodic checks and audits to ensure compliance to defined procedures

Performs other related job duties as assigned

Qualification

Revenue OperationsData AnalysisProject ManagementMicrosoft OfficeFare Payment SystemsAnalytical SkillsTeam LeadershipConflict ResolutionCustomer FocusCommunication Skills

Required

Bachelors Degree from an accredited college or university in Information Systems, Business Administration, Finance, or related field

Five (5) years of progressively responsible transportation industry experience to include two (2) years' experience managing staff including represented workforce that perform maintenance and operations activities

Pass a criminal background investigation and credit history check

A high level of analytical ability to find solutions to difficult and complex interpersonal, technical, financial, legal, and/or administrative problems

Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles

Proficiency on PC and knowledgeable of software applications, including proficiency in Microsoft Office applications to include Word and Excel or other related software applications

Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect

Ability to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect

Ability to step up to conflicts, seeing them as opportunities. Read situations quickly. Good at focused listening. Can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise

Ability to blend people into teams when needed. Creates strong morale and spirit in his/her team. Shares wins and successes. Fosters open dialogue. Lets people finish and be responsible for their work. Defines success in terms of the whole team. Creates a feeling of belonging in the team

Ability to provide challenging and stretching tasks and assignments. Holds frequent development discussions. Is aware of career goals for each direct report. Constructs compelling development plans and executes them. Is a people builder

Ability to accurately scope out length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results

Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Looks beyond the obvious and does not stop at the first answers

Preferred

Preferred experience includes extensive project management experience in business and technology solution or capital projects implementation as well as extensive transit experience

Company

DART (Dallas Area Rapid Transit)

REGIONAL TRANSPORTATION COMPANY DART is far more than just "the thing you ride." It is your "trusted guide" to discovering all that North Texas has to offer.

Founded in 1983

Dallas, Texas, USA

1001-5000 employees