Wisenbaker Builder Services ยท 3 months ago
Customer Service & Support Manager
Houston, TX
Full-time
Onsite
Mid, Senior Level
3+ years expWisenbaker Builder Services is a software product and services company focused on the homebuilder and construction industries. They are seeking a Customer Service & Support Manager to lead a team, ensure customer satisfaction, and drive operational improvements across the business.
Building MaterialReal Estate
Responsibilities
Lead the team assign work, resolve escalations, and run special projects with confidence
Keep systems sharp oversee customer data, documentation, and workflows for accuracy and consistency
Drive results monitor performance, close service gaps, and launch process improvements that stick
Partner across the business work with Sales, Implementation, and Development to deliver seamless service
Qualification
Required
3-5 years leading service operations or customer support in a fast-paced setting
A knack for managing workflows, coordinating across teams, and solving problems on the fly
Experience with service platforms like BoldDesk, Zendesk, or Salesforce
Clear communicator with strong organizational chops
Preferred
Construction or homebuilding background is a plus
Company
Wisenbaker Builder Services
Wisenbaker Builder Services is a construction company offering flooring and construction services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Russ Bevan
Chief Operating Officer
Company data provided by crunchbase