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Talking Stick Resort · 19 hours ago

SLOT TECH I - CASINO ARIZONA

Scottsdale, AZ

Full-time

Onsite

New Grad, Entry Level

Talking Stick Resort is a premier destination offering gaming and entertainment experiences. The Slot Technician I will provide guest service related to slot machines, support technical staff with maintenance and projects, and ensure proper operation of gaming devices.

CasinoHospitalityResorts

Comp. & Benefits

Responsibilities

Keeps abreast of all department communications (i.e. email, malfunction logs, shift logs, voice mail and wireless telephones) daily to efficiently perform duties and provide documentation as required

Ensures the privacy and confidentiality of all information pertaining to the set up and performance of any gaming device and/or slot projects

Maintains knowledge of department policies and procedures including those pertaining to federal, state, and tribal regulatory laws and guidelines as related to slot operations

Exercises appropriate discretion in identifying situations that require management attention

Handles and secures keys within department guidelines

Builds rapport and coordinates daily functions with Slot Operations, tribal regulatory body (CRA), state gaming officials (ADG), Compliance, vendors and other company departments

Works with slot management to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities and reports to slot supervisors or senior slot management

Maintains good communication with team members and a positive and professional work environment

Demonstrates outstanding guest service demeanor and conduct at all times

Contributes to a team effort and accomplishes related results as required

Cleans gaming machines per routine maintenance schedule or as directed

Cleans bill validators, ticket printers and other related gaming equipment

Maintains peripheral software as updates become approved and released

Assists with slot projects, as directed, with installation of locks, player tracking, slot bases and any other associated equipment

Performs periodic inventory of parts and equipment

Routinely strives to build and maintain working relationships with technicians through interactions and team building exercises

Maintains slot shop and storage cleanliness and organization as directed by Slot Technology Manager and/or Slot Operations Manager

Qualification

Basic technical skillsMicrosoft OfficeMicrosoft Operating SystemsCustomer service skillsEnglish language proficiencyCommunication skillsTime managementOrganizational skills