CSX · 20 hours ago
Customer Solutions Specialist
Jacksonville, FL
Full-time
Onsite
Entry Level
1+ years expCSX is a premier transportation company based in Jacksonville, Florida, dedicated to providing rail and intermodal services. The Customer Solutions Specialist will interact with customers to address inquiries and concerns regarding shipments, serve as a customer advocate, and coordinate the resolution of service issues.
Freight ServicePublic TransportationRailroadTransportation
Responsibilities
Respond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems
Document and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service analysts, field operations, and others to escalate recurring service issues
Provide consistent and timely information to customers regarding the actions being taken to resolve service issues
Communicate with assigned or key customers regarding curfews, holiday plans, derailments, etc. in a proactive manner
Review service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems
Coordinate/communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers
Miscellaneous activities and responsibilities as assigned by manager
Qualification
Required
Bachelor's Degree/4-year Degree
Less than 1 year of experience in Customer Service, Customer Accounting, Customer Service Operations
Microsoft Office skills (including Outlook, Word, and Excel)
CSX Mainframe systems
Salesforce Application
Knowledge of ShipCSX electronic railroad shipment, placement, and tracking system
Knowledge of CSX operating divisions and general operations
Problem-solving skills
Ability to multi-task and shift focus from one activity to another without impacting the quality of the work
Written and oral communication skills
Skill in interpreting non-verbal cues and in identifying underlying concerns and motivations
Ability to be flexible and open to new ideas and change
Different shifts as assigned in a 24 hour/7 days a week operation (incl working weekends)
Preferred
Bachelor's Degree/4-year Degree
1 or more years of experience in Project Management, Customer Service, Customer Accounting, Customer Service Operations dept
Benefits
Annual bonus opportunity
Competitive compensation
Comprehensive benefits package
Health plans
Wellness programs
Customizable coverage options
Company
CSX
CSX is a transportation company focused on rail transportation and real estate and among other industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$600M2023-09-08Post Ipo Debt· $600M
2015-12-21IPO
Leadership Team
James M. Foote
President & CEO
Stephen Angel
President and Chief Executive Officer
Recent News
2026-01-07
2025-12-30
2025-12-30
Company data provided by crunchbase