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CAE · 19 hours ago

IT CSS Tech

Binghamton, NY

Full-time

Onsite

Entry, Mid Level

2+ years exp

CAE is a leader in defense and security, civil aviation, and training solutions. They are seeking an IT CSS Tech to support end users by resolving hardware and software issues, performing client setups, and troubleshooting computer systems while ensuring the integrity and security of these systems.

AerospaceEnterprise SoftwareInformation TechnologySecuritySimulationTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Supports end users by resolving hardware and software problems, installations of applications, deployment of new technology

Performs client setup at desktop level – installing, upgrading, implementing and configuring operating systems, applications, software, and hardware

Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required

Escalate complex software, hardware, or network/workstation calls to the appropriate staff

Supports remote computing and telecommuting clients

Document resolutions using service desk ticketing system

Works with vendors to request service regarding software and hardware failures under maintenance

Evaluate software and hardware for functionality and ease of use for integration into our environment

Participates on-call support on a rotating schedule

Liaises with other departments, partners and vendors

Exercises responsibility for the integrity, security, and maintenance of the systems

Provide cross training to other staff members

Provide support on Microsoft Active Directory and Microsoft Office 365

Experience supporting a variety of conference room and A/V equipment

Inventory Management

Collaborate with higher level Technical Support members and other IT teams to resolve end user issues

Qualification

MS Windows 11Microsoft Office 365Active DirectoryTCP/IP networkingMicrosoft TeamsCustomer serviceDocumentation skillsTeam collaboration

Required

Extensive experience with hardware/software platforms to include MS Windows 11

Extensive experience in Microsoft Suite Office 365

Must have extensive experience with Active Directory and user Excellent customer service skills

Knowledge of Microsoft Teams

Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)

Ability to manage multiple tasks, while effectively focusing on priority issues and staying within service level agreement KPI

Ability to create, document, and follow processes and procedures

Able to understand the core of the client's issues and solve them expeditiously

Able to identify trends in helpdesk calls to identify core problems and client trends

Ability to work independently and as part of a team

May be working in areas with the risk of electrical shock, near moving mechanical parts driven by hydraulics under high pressure and in high precarious places

Must be willing to work a flexible schedule and overtime

Able to lift and carry a minimum of 35 pounds and manual dexterity to bend, stoop, squat and stand for prolonged periods

Will occasionally have to move items over 50 pounds with assistance

Must have visual color acuity

Must be able to sit and operate a personal computer for long periods

Associate's degree (AA and/or AS) in Information Technology and/or related field professional experience

2-4+ years of relevant customer service/help desk/troubleshooting experience for corporate end users

Excellent written and verbal communication skills are required

Must be capable of explaining and instructing technical data in non-technical terms

Possess the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

Must be eligible for DoD Personal Security Clearance

Compliance with all company Information Systems security policies and procedures. Shall be assigned specific responsibility for Information Security by immediate supervisor or department management. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. Incumbent shall execute company non-disclosure agreement prior to access to any controlled information

Must comply with all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources

Incumbent must be eligible for DoD Personal Security Clearance

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role