Serena & Lily · 22 hours ago
Design Shop Order Coordinator
Dallas, TX
Full-time
Onsite
Entry Level
$21/hr - $24/hr
1+ years expSerena & Lily is seeking an order coordinator at our store in Dallas, TX. The Design Shop Order Coordinator will play an essential role in the management of Design Shop communication and issue resolution as well as customer service maintenance.
E-CommerceHealth CareHome DecorShopping
Hiring Manager
Katie Morrissey
Responsibilities
Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications)
Partner with Retail Operations to complete required order updates
Monitor and reconcile order payment issues
Partner with Retail Support on delivery challenges
Partner with Customer Care in regard to order consolidation requests
Process COM and Custom Upholstery Orders
Assist with inventory receipt and organization; perform regular cycle counts
Manage system Inventory Dashboard (for prompt receipts and fulfillments)
Any other tasks and responsibilities as assigned by Leadership
Qualification
Required
Strong communication and interpersonal skills
Willingness to ask questions and seek solutions; self-starter
Microsoft Windows proficiency, especially Word and Excel
Ability to work in a team environment
Strong sense of personal style
Ability to process information and merchandise through computer system and POS system
Ability to communicate with associates and clients
Ability to read, count and write to accurately complete all documentation
Ability to freely access all areas of the store including selling floor, stock area, and register area
Ability to operate and use all equipment necessary to run the store
Ability to climb ladders
Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds
Ability to work varied hours/days to oversee store operations
Preferred
1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily
Inventory management or warehouse experience preferred
Benefits
Medical, dental, vision, and basic life insurance
401k plan
Fourteen days of PTO
Seven paid holidays
Company
Serena & Lily
Serena & Lily brings a sophisticated mix of pattern and color to every room in the house from the nursery to the living room and beyond.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$69.94MKey Investors
ORIX VenturesMDC Ventures
2014-04-07Series Unknown· $42.94M
2013-03-26Series A· $10M
2011-11-09Series Unknown· $12M
Leadership Team
Lori Greeley
CEO
K
Kristy Williams
VP Design
Recent News
2025-06-06
Business Insider
2025-05-06
Company data provided by crunchbase