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Santander · 1 month ago

Associate, Infrastructure Operations

1 Enterprise Drive-Quincy-Corp

Full-time

Onsite

Mid, Senior Level

$86K/yr - $150K/yr

5+ years exp

Santander is a global leader and innovator in the financial services industry, evolving into a technology-driven organization. The Associate, Infrastructure Operations will assist in managing end user workstations in a complex multi-domain environment, documenting procedures, and developing new processes while ensuring quality execution and communication across teams.

BankingCommercial LendingFinanceFinancial ServicesPersonal Finance

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Drives process execution quality with KPI as measurements, ensures clear transparency and monitors and reports results

Works cross functionally to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter

Coordinates efforts among the infrastructure and client teams to judge possible business impact and trigger necessary escalation

Works to remove roadblocks that prevent Ops from working most effectively

Communicates technical information to wider audiences with periodic updates

Partners with change management team to ensure modifications and improvements made to the environment are executed in a safe, validated, and fully understood manner

Participates within postmortem investigations and provides review and resolution suggestions for both internal and external customer consumption

Monitors, analyzes and recommends solutions to performance problems with enterprise business applications

Works closely with development teams for planning and gathering requirements for future upgrade pre-requisites, their validations, proof of concepts etc. and finally incorporating those into the automated execution

Communicates new product features and functionality to Cloud Operations teams and pro-actively tests and validates the impact on current LCM tools and processes

Provides technical workshops and hands-on guidance to infrastructure operations team

Qualification

SCCMIntunePowershell ScriptingNetworkingActive DirectoryCloud ServicesInformation SecurityService NowNexthinkSoftware PackagingAnalytical SkillsCommunication SkillsProblem SolvingAttention to DetailLeadership

Required

Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field

5+ Years Successful experience in building Technology Infrastructure and Operational environments

Familiarity of industry change management best practices experience

Experience in the use of SCCM and/or Intune for the management of End Points

Ability to effectively and confidently communicate complex concepts – in speaking and writing –with team members and all levels of technical and nontechnical customer stakeholders

Ability to create diagrams, policies, procedures, presentations, etc., as needed for day-to-day management as well as read blueprints/schematics, etc. as needed for planning/issue remediation

Highly self motivated and self-directed

Excellent problem solving, analytical, critical thinking, and communication skills

Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability

Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change

Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving

Well-rounded and advanced knowledge and skills across networks, servers, databases, cloud services, security, and other related disciplines

Knowledge of systems architectures and information security practices

Ability to work under high pressure situations calmly

Ability to make sound decisions in a manner consistent with the essential job functions

Ability to work in a rapidly changing environment, is comfortable with ambiguity

Clear leadership and capability to take fact based hard decisions when required and ensure stakeholder alignment and clear communications

Experience in Microsoft Office products

Experience in SCCM

Experience in Intune

Experience in Nexthink

Experience in Powershell Scripting

Experience in Software Packaging and Deployment

Experience in Service Now

Working knowledge in Networking

Working knowledge in Active Directory

Working knowledge in Entra ID

Preferred

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education

Benefits

Fair and competitive rewards package

Benefits are designed to support you, your family and your well-being, now and into the future

Company

Santander

Glassdoor3.9

Banco Santander is a banking firm that specializes in various banking services including retail, commercial, digital, & investment banking.

Founded in 1857

Boadilla Del Monte, Madrid, ESP

10001+ employees

https://www.santander.com/

H1B Sponsorship

Santander has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)