Western Alliance Bank · 12 hours ago
Loan Processing Manager
Irvine, CA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $118K/yr
5+ years expAmeriHome Mortgage is a subsidiary of Western Alliance Bank, focusing on the retail lending division. The Loan Processing Manager will oversee a team of Loan Processors, ensuring compliance and efficiency in mortgage processing while managing performance and workflow.
BankingFinanceFinancial Services
Responsibilities
Maintain a thorough knowledge of the incoming pipeline, as well as all files currently in the pipeline, to ensure progress is made on each file daily. Train and update processing staff on all operational policies and procedures and investor guidelines
Assist processing staff and Sales Managers in resolving complex processing situations involving investor guidelines, processing systems, and internal procedures
Monitor processing workflows to identify and implement enhancements or changes as needed
Hold processing staff accountable for their individual pipelines and file flow timelines
Monitor, review, and coach team members regarding individual performance
Monitor pipeline and projections to ensure proper staffing levels to meet production needs
Monitor and ensure regulatory compliance for all team members
Timely and effective communication with the team regarding internal and external changes
Ensure that all team members are effectively communicating with appropriate parties
Interact effectively with operational areas and their management
Follow up with teams regarding inactive loans and data integrity
Assist in the evaluation of efficient workflow processes
Monitor and ensure professional, courteous, and effective communications between staff and borrowers, along with other internal departments, and external third parties
Manage daily, weekly, monthly reports on team performance and drive performance scorecard system that improves productivity and accuracy
Qualification
Required
Minimum of 5 years of mortgage processing/underwriting experience
Minimum of 3 years of supervisory experience
Extensive knowledge of mortgage loan processing and pipeline management
Nationwide lending experience in a call center environment
Comprehensive knowledge of TRID, FNMA, FHLMC, FHA, and VA guidelines
Knowledge of FHA Connection, Encompass and the VA portal
Excellent verbal and written communications skills are essential
Ability to multitask in a high stress, deadline-driven environment, while keeping team members focused on pipeline management
Extensive knowledge of local, state, and federal questions regarding consumer and mortgage lending
Preferred
Bachelor's degree preferred
Benefits
Medical and dental insurance
Time off
Great 401k matching program
Tuition assistance program
Employee volunteer program
Wellness program
Company
Western Alliance Bank
Western Alliance Bank is a banking firm that offers commercial and business banking solutions.
Founded in 1994Phoenix, Arizona, USA
1001-5000 employees
H1B Sponsorship
Western Alliance Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (30)
2023 (49)
2022 (28)
2021 (13)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-11-19Post Ipo Debt· $400M
2005-06-30IPO
Leadership Team
Tim Boothe
Chief Operating Officer
Barbara Kennedy
CHRO, EVP
Recent News
Morningstar.com
2026-01-09
Company data provided by crunchbase